"Horrible customer service, screwed up 2 orders in 1 week and blamed me for their shipping error. I paid extra for shipping and they said I changed my delivery with UPS, BS. I will never purchase a product from them again. I will pay the extra and go to the school bookstore. "
"I ordered an online book from this website and never received the book. I called customer support for a refund (after ordering the book from a different website), and I was told that my order ended up being “accidentally” duplicated. So not only did I never receive my book, but I also paid for it 2X.
Do not order from this site unless you want to get ripped off, and receive terrible customer service. I would give 0 stars if possible. "
"I ordered the print version of a textbook online from this outfit, paid for overnight shipping, and it never arrived. When I contacted customer service, I was told that the book wasn't available for another two months. This was not noted on the ordering page, nor was I informed of this until I called. This was the second time I ordered anything from them, and both times now I have had problems receiving the product I ordered. Unfortunately, more colleges are now requiring students to use Pearson online text books, and these online versions print so poorly (with their Pearson watermark stamped over the text of each page) in order to encourage students to purchase the print version from their online store. Yet, when you order the print version, they don't even send the product. Terrible."
"Pearson store took my money, and never provided the book I ordered. I’ve been trying for weeks to get the book I PURCHASED and have yet to get it. I’ve called the number they have listed on their customer support page, and I’ve been told time and time again that “it’ll be fixed.” Guess what? It’s not fixed.
I’ve gotten to the point where I had to go buy another copy of the book off a different website and I’m just trying to get my money back. I keep calling customer support and each time I call they’re conviently closed. DO NOT ORDER ANYTHING FROM THIS SITE. "
"If you purchase ANYTHING from PEARSON store MAKE SURE IT EXACTLY WHAT YOU NEED! Customer service will LIE AND SAY WHATEVER they need to say to get those books sold and you off the phone! I mistakenly ordered the wrong book and called customer service 35 MINUTES after I order it and the lady on the phone said that she CANCELED THE ORDER and to go ahead and order the correct book. I still received the book later on that week and my card was still charged! When I went to UPS they tried to charge me 25 dollars to ship it back!! When I called customer service again to get prepaid shipping for the books I SHOULD NOT HAVE RECEIVED the lady seeing that i was upset did everything she could to get me off the phone then emailed me saying that I was just gonna have to pay for it and they won't be reimbursing my money! I will NEVER purchase from this store again, but if you MUST make sure you know exactly what you need."