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5/5

2003-02-28

"I ordered a CD-RW and it worked fine. The order arrived very quickly."

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5/5

2003-02-14

"PC Bay did an excellent job with my order. I ordered the D-Link DWL-520+ (802.11b+ 22 Mbps wireless desktop NIC) February 10th, they shipped on the 11th, the card arrived on the 13th (today) and I have it installed and it's working great. The price was quite competitive and I'm thoroughly pleased with the company's performance. I was surprised that UPS Ground got the package here so quickly, too, since they are not exactly known for speed."

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5/5

2003-02-10

"Ordered a CDRW Drive & DVD Drive. Absolutely the best on line order I ever made. Great prices. Fair shipping charges. Fast & well packed shipping. Got e-mail confirmation of shipping date and tracking number. Items arrived in perfect condition and were the exact items ordered. I will continue to do business with this comapany & with great confidence.
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5/5

2003-01-23

"I was somewhat nervous ordering from this company. I'm used to ordering from places like newegg or directron with tons of reviews. Even tho this place only had about a dozen reviews, the overall rating was decent enough that I made a small order. It was a great value, and shipping was cheap and quick. Good order confirmation/shipping confirmation, etc etc."

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N/A
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4/5

2002-10-22

"My order experience with PCBay.net:

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I just picked up the a PCMCIA DLink 10/100 NIC from them over the telephone via credit card. The prices are good and they made a special shipping arrangement for me (priority mail to hawaii) and shipped it the next day. The representatives were slightly hard to understand (asian accent). I requested an email of the order invoice and gave them my email address but never received an invoice. I called to request it again and they told me they could not send me an email invoice but could fax it within 24hours. I asked for the information over the phone and got my order # and item/shipping prices.
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All and all they seem like a nice company with good prices but need to up their services to provide atleast the basics of an online store.
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall customer service
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Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being trustworthy
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Overall web site
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4/5

2002-10-08

"I thought that their shipping was different from advertised on pricewatch so I added my concern in the remarks box at checkout. Before shipping my order, David called to help and I figured out my math was the problem. I am glad that I got a call versus just having the order shipped and my feeling I might have been gipped. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-10-07

"Ordered a D-Link 4 port hub, nic cards, and cabling as a package deal. Price was great for retail packaged items! Shipping was well packaged, fairly priced and timely (even with a weekend in between.) They have a great selection and prices are very competitive."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-09-10

"Best prices for what I was looking for and fast shipping. Couldn't be happier."

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Overall product shipping and delivery process

5/5

2002-06-11

"Best deals I could find on exactly the products I wanted. Nicely packaged and shipped in their retail boxes. Shipping took just as long as stated. (took 5 days UPS ground - CA to VA.) Order was processed within 24 hrs of placing it. Great company, wouldn't hesitate dealing with them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-05-09

"Perfect transaction. I made an order on 5/7/02 @ 3PM PST, and they shipped it the same day even though they say they will ship the same day if ordered by 2PM PST. So my package got here today, 5/9/02, was shipped from CA to CA. Was packed very well too. Would highly recommend this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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