"I was looking for accessories for my older camcorder and they have it, even for a better price than anyone else on the internet. Shipping about 8 days, not bad. I am happy, thank you."

"My order was placed and paid on November 26th. It is now January 2nd and I have not received my product. I have emailed and called Payless Merchandise multiple times only to get lame replies by Mark W.
No one will call me to talk in person. Very poor customer service. Lack of concern on their part. "

"This site went out of their way to get my purchase shipped same day - very friendly and awesome customer service!! I would definately recommmend this site for affordable electronics, tools, miscellaneous merchandise.
Be sure to check it out!! "

"I ordered 2 sets of the surround sound ear headphone sets, i was a bit sceptical after recieving and looking at the packaging...they were both opened and retaped boxes, i thought i'd been taken, but to my surprise , i pulled up itunes, plugged in the headset and WOW... they are the best sounding headphones i had ever purchased.. and can't beat the price either!! So i guess it just goes to prove again....U CAN'T JUDGE A BOOK BY IT'S COVER!!! "

"I received a great advice over the phone. After ordering the product I am very pleased with the quick response and the merchandise itself. Quick shipping. I will recommend them to everybody.
"

"I just completed my first transaction with this company and it was GREAT -- there were NO problems whatsoever and my expectations were exceeded!! I will definitely shop with Payless Merchandise again and I would recommend them to anyone who has researched what they want and wants a great price!"

"I have pleasant experience. Fast shipping, lowest price on the Google shopping and great product in my kitchen now. +++++"

"SHOCKING!!!
We purchased a new MP4 player but received a used, defective, refurbished gray-market player with an adapter plug that violates US codes. I notified customer service of the player's defect and the illegal adapter plug. They rejected a refund or substitution and we were forced to exchange it.
We were told another new one was found in stock, but we received the same player back, still defective, with a different adapter. The product has no name identifying the manufacturer and has neither a serial number nor an inspection ID. The second adapter included in the package has a counterfeit UL sticker, thus is also non-compliant with US regulations. Substandard, untested, electric and electronic devices are dangerous! Selling counterfeit products that can endanger lives is criminal."

"Very BAD service.
Sold a New (?) A/V reciever and said it was tested before shipping. No sound output. Dead!!
Will not do anything.
Says to contact Manufacturer for warranty service."

"I bought a NEW Altec Lansing IM600 for my wife after reading several good reviews of this product. When the package arrived, the box looked as if it had been opened , then resealed with scotch tape. I didnt think much of it till I pulled the unit out of the plastic bag....SCRATCHES covered it...clearly USED...the instructions stated that the internal battery needed to be charged prior to 1st use.....However, I pushed the power button, to find that battery had already been charged, which I wasnt surprised about, considering all the scratches. Since it was charged, I thought I'd at least see how it sounded, so I attached my wife's IPOD....nothing...until I wiggled the IPOD slighty, but if I let go....nothing. I looked for other parts that were described in the manual...of which I fould missing, the remote control, adapters and the warranty card.
So, I tried to call the company, but the phone call went to what sounded like a residential voicemail. After more attempts the next day, I sent off a long email describing my concerns. Two days went by...nothing. So, I called again, and a woman named MARIA answered. I asked if she received my email, and she replied 'yes' and that she was very sorry...and that she sent me the wrong unit. She was ready to send me a new unit, however, my wife had a time contraint as she need the unit for some volunteer work she had coming up. I asked Maria for a full refund, and she verbally agreed, and again in email, after I followed up with our conversation. She agreed to send me back an RMA shipping label, and once I received it, I sent the unit back. Yesterday, I emailed MARIA as to the status of my REFUND...and this was her response:
"We have received the Altec Lansing iM600. First of all, the product you sent us is not the one we sent you, the serial numbers do not match. Second of all, the one you've sent us is not in a working condition. Third of all, parts are missing, the remote control and adapters are not in the box you've sent us. Therefore, you have two choices, either send us a shipping label and we will ship it back to you, or leave it the way it is, we will keep the product. In any case, you will not be refunded, you've received a product in a perfect working condition with all the parts but returned a different item.
Maria,
Payless Merchandise"

So I guess now she is either having a memory lapse of our conversation, or I am now being accused of switching her supposed 'new' unit for a beat up broken down unit that I apparently had already owned....how lovely!

I've bought most of my families consumer products online over the last several years and have never had an issue with any vendor...

This needed to be made to known to other potential customers. How foolish to accuse your customer of such misrepresentation and not consider the impact it may have on future business.

Tony
Tampa, Florida
U.S.A.


4/24/08 update:
REVIEW UPDATE: since my last review (and to other sites similar to this one), Mr Havranek ( payless merchandise owner) has sent me back a PARTIAL refund ( most likely spurred on by seeing the negative comments about his business practices on the Internet now and my complaint to the BBB)...but still maintains that he was not at fault...implying still, that I switched his supposed "NEW" unit for one that I "apparently" owned that was broken and missing parts...I maintain an unsatisified customer and highly forwarn prospective buyers to stay away from PAYLESS MERCHANDISE.
"