"The seller sold me a used Ubiquiti Access Point Radio and said it was new. It looks like it was used for years and reset button was also broken. Companies like this should eat a big fat d#$%"
"ordered small item with 2 day priority shipping - on the day the items were to arrive - nothing. I check their website and it says "waiting to be shipped". I have two guys climbing a tower tomorrow and don't have some critical items. Will end up costing me $600 in additional fees to have them come back out to finish another day when I get the items from another supplier."
"Ordered a UBNT AP and a UBNT 24 port switch on August 2, 2017. Called them today (August 28) to see what the status was. Spoke to someone that repeatedly drilled me about my name and email address. To top it off, their IP phone system is absolutely horrible so I had to repeat myself many many times before he would only say "I will check with the warehouse and email you". Will no longer go through Pasadena networks FOR ANYTHING!! And will HIGHLY NOT recommend them to anyone! 26 days? AYFKM??!! "
"I placed 2 different orders from Pasadena Networks, LLC. Never received any of my items. On the first order, i called and was told 6 days later the parts were on back order. I cancelled the order and they took 6 days to refund my money.
On the second order, i called to confirm they had the parts in stock. I placed the order, and 14 days later still no parts. Same story, as the first order. I called, they said they would call me back, and they never did. It took me 14 days, two emails, and three calls for them to tell me again that they parts were on back order. I will NEVER order from this company again. Worst customer service ever."
"I ordered POE adapters from WLanParts on November 11. My card was charged that day, the package never arrived. I called them on December 2nd, they could not provide me any information about my order. I was told someone would call me back. Called again on December 5th still no one could tell me if my order was in stock or if / when it would ship. Again I was promised a call back. On December 6th I got the same runaround but after 10 minutes I was informed that the product was on back order with their warehouse and my order was being canceled. "
"Arrived quickly, and has been added to the components for a future project."
"Digging these! I haven't had any issues yet, fast set up from my Mac and no issues - great range."
"No complaints. Arrived on time and as expected."
"Items delivered on time (very fast delivery) and just as promised. Great seller."
"Excellent. Arrived on time and product description was spot on."
"I sent an item back for a refund and have been waiting 3 months. I was last told they were sending out a check. None of my phone calls or emails have been responded to for a month now. I guess I now have to get familiar with taking legal action with an out of state company over a $100 refund. "
"Very helpful on the phone. We got exactly what we needed. A great setup for a connection between two buildings."
"Placed an order for some UBNT equipment listed as in stock and ready to ship. 12 days and 3 phone calls later, the order has finally shipped. Customer service is outsourced and can't do much other than slowly and painfully take a message for a callback. Will only order from them as a last resort in the future."
"I Looked everywhere for NanoBridges and this was the only place I found. Arrived in only 2 day with Ground shipping."
"I ordered a bunch of stuff and 75% of it arrived today.
I called to ask why I had not received my NB 2.4's I was told today that they were on back order... Why was I not informed of this at check out? or any point in time until I called today? If I wanted to order radios 20 days from now, I would not have ordered them a week ago.
I called several times today and was told that I would be receiving a call from Frank before 5pm. I did not hear back and called again at 4:50pm. I was told to call back in 10 minuets. When I demanded to speak with a manager regarding the refunding of my money, I was transfered to a phone that rang for 8 minuets before I finally hung up. I called back at 5pm as requested only to find that your office is now closed.
I generally have a good experience with this company, but after my "customer service" experience today I will be taking my business elsewhere.
Please Refund My Money ASAP as well as the associated cost of shipping.
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