"Tank arrived in one day and was the perfect fit and Canadian made. I would order again from parts avatar. "
"Order of the part delayed three weeks still not confirm tracking number. Worst shipping department ."
"Don't buy a single thing from this awful business. Warranty means absolutely nothing. They don't have a phone number. Agents are useless. I've spent thousands here and the don't know what the word customer service means. Go to a local store and pay a little more and get proper caring warranty and help. Parts Avatar is nothing like Rock Auto. Run fast. I mean fast. They also lie about the warranty. Limited lifetime means one year and you pay pay pay. Take my advice from someone in the parts business. They don't know how to treat people. Awful experiences on anything after sale. The savings aren't savings!"
“Hi,
We are really sorry that your experience did not meet your expectations. As I have checked, your case has been escalated and our team has reached out to you over mail to help you out. Please share the required details with them at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.”
"I am transitioning away from traditional store front parts stores to online purchases, largely because I am tired of the parts guy/gal sending me home with the wrong stuff. So this time I ordered the wrong stuff all on my own. It happens. Life got busy. There were fires and evacuations. I missed the send - back deadline. All in all, Partsavatar took really good care of me! "
“Hi Tim,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!”
"Shipping was fast, part was as expected."
“Hi Sherry,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.”
"Fast delivery .
The only down fall was I couldn't get same brand rotors but other than that good service so far. The front rotors are starting to rust after one week of being installed "
“Hi Vince,
Thanks for taking time out to share your feedback. Please share your elaborated concern with us at customerservice@partsavatar.ca or you can also contact us on Live Chat. We will be happy to resolve your issue. Thanks for sharing your feedback.
”
"Very happy with partsavatar good price fast shipping quality parts"
“Hi Seamus,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.”
"Good. Having a quick and easy ordering platform was nice to experience. "
“Hi John,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.”
"First time ordering from Parts Avatar. Delivery was on point. Very pleasing. Packaged well and 1 part actually came early"
“Hi Jason,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.”
"Incorrect fit waiting on credit .
"
“Hi Kaushik,
We appreciate you for taking the time to share your feedback. Please rest assured that we will get back to you regarding the update on your credit soon. Looking forward to serving you again in the future.”
"All good. Shipping to po box was quick and well packaged. Considering the weight of 4 rotors and brakes it was divided up nice."
“Hi Michel,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.”
"Got to my door step early and I was able to get my pads and rotors changed the next day"
“Hi Okeno,
Thanks alot for sharing your experience with us. Your feedback is valuable to us.”
"Fast delivery on time good parts fit perfectly..:-)"
“Hi Dara,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.”
"Part didn't fit too good, could be better "
“Hi Domenic,
Thanks for taking out time to review us. We’re sorry your experience didn’t match your expectations. Please reach out to us at customerservice@partsavatar.ca or you can also contact us on Live Chat if you require any assistance related to the order. Thanks for sharing your feedback.”
"excellent fit but no new seals, install tip slide condensor down to remove."
“Hi William,
Thank you so much for sharing your experience with us. We are very sorry for the inconvenience you had to face. Rest assured that your feedback is duly noted. It was an uncommon instance and we’ll do better next time.
”
"Easy and fairly quick saved some bucks"
“Hi Helene,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.”
A rep from PartsAvatar.ca, PartsAvatarMS, has responded:
“Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and our team has reached out to you over mail with an update related to your case. Please reach out to us with the required details and we will quickly resolve your issue. Your feedback is duly noted. We will also make that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
”