"I ordered boxes from Paper Mart last week and I can tell you I got them in 2 days! I do not understand those people who say that this is a bad company. I checked around for prices and they had by far the best prices on my boxes. It was easy to order and they gave me the exact shipping which seemed very reasonable to me. Maybe they were different back in 2006 but they sure are a super place to order from now. My boxes are great!"
"I've been shopping at Paper Mart online for years and always have gotten great ribbons from them. But I had to write after visiting their will call pick up. Wow! I couldn't believe how easy it was and how big the warehouse was! I'm going to have to check the website out more because they have way more than I thought."
"I have to admit ribbon prices are unbeatable. That is probably the only good thing about them. Customer service is terrible. They take a very long time to get back to you and the answer is always vague. Shipping is expensive and very very slow. I recently ordered and upgraded to the faster service and still didn't receive it by the date promised. I paid extra for nothing. I seriously do not know why they don't find a more reliable method of shipping. I sometimes pay more elsewhere just because I know I will get it faster."
"Ordered the parts boxes (06911) and found they were about as bad of quality you can get. The cardboard is corrugated, but so thin you crush it with your fingers if the grab it too tight. The dividers won't stay in their slots as the slots are only half way down and the box bows, so they fall out. Very disappointed, obviously made in China or something."
"Good prices and customer service. I ordered ribbons for my easter baskets we put together for church and everything arrived on time. The only negative is that the website seems outdated."
"I Love Papermart. I buy ribbon from them all the time and they have the lowest prices ever!"
"We placed an order of clear PVC boxes and a few other supplies for our business and were very pleased with the results.
Customer service was quick to answer emails and honored a price match on one of the items we ordered which was less at another store.
They are located in Orange County, CA - about 200 miles from our location. We placed our order at 2:15 PM 11/14/2011 and it was at our door via FedEx at 12:30 PM the next day.
We are happy with the PVC boxes and will very likely be ordering from them again."
"This company lets you know right when you put something in your cart if it is in stock or not.
They let you decide if you want to backorder or not and if you do they do charge for backorders but they do not do so without your prior permission and knoledge. They review from 2006 is wrong as to this."
"I was looking for cheap gift boxes for my start up online business and I found Paper Mart. I placed the order on Jan 22, and I got my items on the 28. Very fast shipping considering 26 & 27 was weekend. They got my order correct, items as described. No problem at all.
I definitely will buy more from them. Awesome products, service and shipping."
"I run a small business and am always searching for good value and choices in online
shopping. I was very excited to find Papermart with its selection of products and
apparently great prices. I placed an order with them for 6 ribbons (velvet, wired
iridescent umbre and verano natural weave), 2 sets of organza wraps and a set of
designer camisole bags.
As I do a large amount of online shopping, I am always careful about checking
shipping costs. I was given an “exact amount” (I quote from Papermart’s
shipping
policy) for shipping for my order before I checked out. This was $8.30. After I had
placed the order, I received a confirmation email which stated that several of the
items were on back order and that I would be charged additional shipping for these
items. Having been given an “exact” total for shipping, I was not happy with
this
situation and informed Papermart customer service that it might be helpful to
customers if they change the wording on the website to avoid this confusion. I have
not found any notification that customers will be charged additional shipping for
back orders in their shipping policy or FAQs, only in the email.
Papermart offered me information on how to cancel the rest of my order and return
the sent items. I decided to continue with the order but emailed customer service
stating that I did not want anything shipped or any monies debited from my account
until they had emailed me the cost of the additional shipping. I had limited
internet access for the next week but checked email whenever possible in the belief
that my request as a customer with a pending order would be met. When I was able to
check my account, I discovered that they had shipped the additional items without
informing me of the additional shipping costs. They had also shipped almost every
item separately (except for 1 package containing 2 items) on almost consecutive days
and had charged me $6.02 shipping each on all but 1 of the additional 5 packages.
This meant that despite the fact I had asked for the additional shipping costs
before delivery of the backordered items, I was charged an additional $24.08 from my
account without my permission. It also made the total shipping costs for my order
$32.38, all for small and light items.
I understand that Papermart sends orders out quickly. However if, like me, you have a variety of
items you would like to order, some of which fluctuate in stock (and the website
does show this), my experience is that Papermart will not communicate the
additional shipping charges to you or offer you the option to have all your items or
even just backordered items sent in one additional shipment – as is common
practice
among other online retailers to enable full customer satisfaction. Instead the cost
of additional shipping, possibly for each individual item, will be debited directly
from your account.
This situation is possible because if you order online, you give your credit/debit
card details (of course) and are informed after giving them that they will be held
(offline) by the company. I understand that for some customers this makes
transactions easier but in my case, it allowed Papermart to debit my account
expressly without my permission. I cannot find any information in the ordering or
account information that states that credit/debit card details will be held – only
after you have given your card information.
I contacted customer service with my complaints and they said the website shows that
some items fluctuate and it was my choice to continue with the order. This is true
but they did not even acknowledge the fact that my express wish to be informed of
additional shipping charges in advance had been ignored or respond to my concern
regarding the information placed on the website. In fact, they placed all
responsibility on me as the consumer to have read the shipping policy and FAQs page.
Believe me, I had and have read these pages!
"