"After waiting five minutes for the customer to decided if she wanted to purchase a product and the clerk trying to get her to get credit; I went to use my coupons and told her I wanted to split my purchase so i could use my coupons. I was told I couldn't use my 50% off coupon with the item i intended to use it because it ended in a .98 - she could have informed me that i could have used it with my other purchase. Then told me I couldn't return it becuase i would lose my $10 off coupon if i did. I only had three items - she could have been proactive and said which one I could have used the coupons with. I lost out on $15! I was not happy."
"Your company is too picky, & restrictive when it comes to using coupons with marked down items, clearances, & your stores are proud of your clothing departments, way too high priced. Have been to other store in Pearland, Tx., there are some rude employees there, 1 elderly white lady working there must be close to 90, she is so nice, & sharp, amazing to see someone like her. Don't recall her name, but so nice!"
"Everything was great as always"
"I shop Palais Royal because it's a nice store"
"My general shopping experience with Palais Royal has always been very satisfying. I have had an account since the early 1990s or so.This past holiday, I think I purchased 90% of the holiday gifts needed for my family/friends at this store. The prices and the bonus payback reward were absolutely wonderful. This enabled me to ensure that all family members received a nice gift for christmas. I was very thankful for this program which helped my shopping experience. Please don't take away the bonus rewards. I do have one request, and that is if you will have shoe buyers to purchase more comfort plus type shoes and have larger sizes, such as 11s available in women sizes. Associate, Marcus assisted with my recent visit in Missouri City, Texas. He was very professional, helpful and informative. Thank you so much."
"I was given a $10 birthday coupon to use and the cashier said I could not use it on my purchase. I read to fine print of the coupon and it did not state it could not be used. I was very upset and disappointed"
"I'LL LOVE TO SHOP NEXT TIME AGAIN"
"Marcus was so very helpful in locating stray shoes that customers had left out of boxes. Then he helped again when, in checkout, he signed me up for rewards points. He is very knowledgeable and courteous."
"People are very friendly there and easy to look through what I like in the store. Clean and organized!"
"This is my favorite clothing store, great selections and reasonable price and I always look great and feel good about my selections."
"They only had one register opened. When another was opened the people who were at the end of the line went first"
"I enjoy shopping at this store. It is close to my home"
"This was the second time I put something on hold to come back within two days and find it had been put back on the floor. This time it still had my hold tag on it with my name and number."
"Love shopping at Palais Royals. Love the quality of merchandise. I love the quality and style of clothing"
"Great easy and relaxing to shop"
A rep from Palais Royal, Missouri Ci, StageAM, has responded:
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”