"Shopping experience was fine. Staff friendly as usual. Bought some chocolate candy that had gone bad so I have to make a return. Couldn't really find anything that great in the blouses/tops in Juniors or Women's. The bras & shoes also seem over priced and I assume that is due to the ability to use coupons."
"Was introduced to a new fragrance, although I bought one of which I was familiar. Fragrance was not on my shopping list."
"Overall my shopping experience was excellent. The store was clean but the dressing rooms were untidy. The dressing rooms are usually well maintained but the store was VERY BUSY due to the tax-free weekend. I normally shop at this store and my experience is always great. Associates were available throughout the store but I didn't need one. I was able to find everything I needed on my own. I would recommend having a much shorter survey. Sixty-four questions is a lot and this survey is time consuming. Thank you."
"I can usually find what I need; dislike when certain items are excluded from coupons; having to wait till you get to the register to see the sale price is frustrating when you find something you wanted isn't on sale. I will usually not buy it."
"Love the stores,cleanliness, organization and friendliness of associates"
"Just wanted to say that the sales clerk (Sonia) who assisted me was AWESOME. She was pleasant, courteous, and extremely helpful."
"Several items to choose from. Variety of style very impressive. Coupons and sale prices were exceptional! Love shopping there!"
"Generally happy to shop Palais Royal, just not this location as the associates are rude and unhelpful."
"Generally I enjoy shopping with Stage at Palais Royal stores, however, this visit left me with a very bad experience because of Sonia (cashier). So, I am rethiking my desire to shop at this location. I have two small children and try to manage my resources appropriately so savings are important and associates should understand that and deliver courteous and friendly service regardless the number of transactions. Also, they should be willing to offer assistance when trying to maximize coupons, which has usually been my experience at PR, but not this day. Recommend moving Sonia to stocking the merchandise where she doesn't have to interface with customers."
“ Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. ”
"You always has a good selection of items and great coupons."
"Good variety. You could improve the online description of pants & jeans by stating the height of the waistline."
"I would enjoy my shopping experience more if I did not have to go in search of someone to assist me in a department."
"I went to Palais Royal, somewhat less than satisfying as it's very rare to find a shoe in my size and if I do, it's a display shoe so it's generally stretched out versus the left shoe."
"Palais Royal has been my go to store, but as I previously noted it is normally hit or miss when shopping here. I also prefer shopping close to home."
"good products nice people close to home"
A rep from Palais Royal, Humble, TX, rbSTAGE, has responded:
“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. ”