"I have always liked this store,up to a few months ago. I realized they were closing, and not much to select from."
"This is the store I have frequented for the past 15 years. I hear y'all plan to close this store in late August of 3019. This would be a detriment to the Westheimer area if store #00247 is closed. Palais Royal will lose money and a lot of good customers. This is a wealthy district in Houston Tx. Send my suggestion to your Corporate Office."
"Always love shopping at palais royal I used to work for the company!!!"
"Good. Wondering why is this store closing??"
"A register person should never to tell a customer to calm down that was trying to complete their payment transaction and the credit card machine was not properly connected to the actual register causing frustration, being told use another card- no the card works, only allowed to use a debit card not actual credit card option on the cc machine. Negative review today, this is Unlike your store. Was not treated kindly when I walked up to the register either. Lady got mad because I just talk clearly and loud. My throat and hearing does not allow me to talk low toned as she was demanding me to do. Bad bad customer service. She should not have judged me nor looked at others creating a hostile environment with other customers waiting in line, who actually pushed ththeththeiththeththeir way to the register not waiting for my transaction completion. Retrain your employees."
"I can tell from sales and clerks that this company is governed by christian owners..."
"I actually love this store. BUT on today when i walked into the store no one greeted me, I passed by a particular store associate a few times and made eye contact and he never spoke.I walked around the store for an hour and was never asked if I needed any assistance. The associate who assisted in my purchase was the associate Julia and she did an excellent job. She was very friendly and she even helped me with some deals. She honestly saved my experience on today. Because if she hadn't I would have most likely not returned to this particular location. Thank you Julia. You know how to treat a patron!"
"Not enough staff for a Saturday but they are very helpful and nice, selection is great with the exception of plus sizes. Also, clearance racks are not organized. Found size 6 in area of 18"
"Great employees. Everyone is willing to help and everyone is friendly. I love the door busters and the sales!!"
"I loved my experience there, I am always greeted with great smiles and great service"
"I love this store. Great selection of clothes. Love all the coupons and door busters"
"I love all the coupons. I wish the coupons can be used on door busters or items ending in 0.98 cents. There are too many restrictions on coupons. It’s hard to buy anything when the whole store is a door buster."
"I was looking at the shoes and an associate was extremely helpful guiding me with the discounts and sales at the moment."
"excelente atencion, variedad y calidad en sus productos"
"I love shopping at Palais Royal always have and will continue to shop here ( i also used to work for Palais Royal !! )"
A rep from Palais Royal, Houston, TX, StageAM, has responded:
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”