"I was not pleased with this visit. I come to this store because I can find something I want without expecting help. However my last visit was one of the worst I've had in your store. The wait for a cashier was long and then the cashier had an ugly attitude. When asked about the sale sign he told me I need a coupon that was from corporate and he didn't have a coupon. When item rang for the wrong price he said he would have to get someone from that department to check the price. When the person came he informed her he had to see the sign. While waiting for her to return he stated he hated this time of the year because people wanted to argue and have their way. I don't feel like this person should be serving customers maybe receiving boxes and stocking shelves would suit him better. I know everyone needs a job but are not suited for some."
"I always Have a great experience however this cashier was rushing"
"I always Have a great and pleasant experience at this location."
"I was disappointed by the online and in-store shopping options. The inventory is very limited."
"I began shopping at Palais Royal Downtown when I was in my thirties. I really liked that store. So when I started to shop at the Meyerland Plaza store, I was glad to do so."
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"Cashier waiting computer went down, unable to find a sweater from another store.out of small nail dryer."
"See comment on having 2 spend an added 30 minutes in store unnessarily because sales persons were unaware of sales items in question, and it was also not properly labeled,"
"Your checkout clerks are the best on the planet"
"Great experience, because I had a lot to choose from."
"The experience was excellent my only complaint is purchases made with bonus rewards should be able to be exchanged for another item of equal or less value"
"It was great Sharon was very helpful and made sure I found the size I needed"
“Thank you for taking the time to let us know about your positive shopping experience! We appreciate the feedback, and will be glad to share the good news with our Associate. Be sure to let us know if there’s anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"I like the small store atmosphere."
"Muy satisfecha pork palais royal es una tienda amiga y uno se siente como en casa y el ambiente es muy agradable es un gusto visitar palais royal yo la recomiendo cien por ciento"
"I have shopped at Palais Royal since the early 80's. Left Texas in 2005. Returned in 2013. It was great coming back home. It was great knowing that one of my favorite stores was still here!!!"
"I did not receive the expected discount I expected with the coupons I received in the mail. I ended up paying full price on 7 small items. The clerk was the best - amazing - and because of her I would return to this location."
A rep from Palais Royal, Houston, TX, StageAM, has responded:
“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”