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Return/Replacement policy:
0.00/5

Verified
5/5

2005-01-10

"To the people that have posted the company has gone under.there store in pa has been closed and there ebay account closed do to bad feedback.there are two threads about them on paintball nation."

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Verified
1/5

2005-01-05

"These people ripped us off for $379,90 for a paintball gun and other related merchandise that we never received. Let's join together and get our money back. My email is ****@****. Please send me an email and let's go after this guy Jeffrey Lizik. "

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Value the company offers
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Is trustworthy
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Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Verified
1/5

2005-01-04

"Many emails, no reponse for PB, phone calls with no answer. Can't dispute with PAYPAL because back ordered items went past PAYPAL's 30 day policy. This is absolutely ridiculous!! We should all get together to get our money back!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Making decisions on their own
Resolving problems
Being knowledgeable
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Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Verified
1/5

2004-12-26

"I MY CREDIT WAS CHARGED EVEN THOUGH THEIR SITE STATES THAT THEY WONT COMPLET PAYMENT UNTIL PRODUCT HAS SHIPPED.NOT NOTHING SHIPPED YET I GOT CHARGED FOR IT.THEN BEFORE THEIR SITE GOES OFFLINE I CHECKED MY STATUS AND MY PURCHUSE NEVER SEEMED TO OF HAPPENED BECAUSE NOW I DONT EVEN HAVE A CUSTOMER ACCOUNT IT SEEMED TO OF JUST DISAPPEARED AND NO LONGER EXIST,YET MY MONEY IS GONE.THIS STORE HAS NO SERVICE SO DONT EVEN CONSIDER THIS A STORE."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
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Delivering products damage free
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Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-12-01

"pbfanatics may be a fradulent company.

A full month has passed and I have still not received my shipment from pbfanatics.com!

Since the purchase date, I have not been able to contact pbfanatics at any of their contact numbers or email addresses.

From my experience, pbfanatics has no customer service, they do not ship items that have been paid for, and they do not return phone calls or emails.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Verified
1/5

2004-11-30

"I ordered from this place on Nov 11th, it is now nov 29th and i have recieved NOTHING, not even email on whether the order is still in place or whats going on. they did not charge my credit card however but ill be damn sure to check it very often cuz they have my CC info....phone # doesnt work, nobody picks up or busy "message" and web site says will be back in a few days which is now turned into over 2 weeks....VERY VERY VERY DISSATISFIED!!!! and now i dont know whether or not to order from a new site cuz what if i get the new order in and then this place decides to charge me...."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
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Being trustworthy
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Making decisions on their own
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Verified
1/5

2004-11-29

"I ordered a spider pb gun with mask, co2 on October 6 and sitll haven't received my order. I have left several messages by e-mail and phone and never got a response. I contacted the better business bureau and the next day pbfanatics sent me an e-mail saying they expect a shipment in by Friday and my gun should be shipped the following week....I never received it. WARNING!!! WARNING!!! WARNING!!! WARNING!!
DO NOT ORDER FROM THIS COMPANY!!

I LOST $94 BY ORDERING FROM THIS COMPANY AND YOU WILL TOO!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
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Delivering products damage free
N/A
Overall technical support
N/A
Making decisions on their own
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Being trustworthy
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Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-11-29

"I bought a paintball gun from them in sept. off ebay and paid for it through paypal. They said I never paid so I e-mailed them with the invoice from paypal. I got no response. Then they suspended my ebay account for non payment. I t has now taken me almost 2 months to get my ebay account suspension lifted and still I have no gun and no response to calls or e-mail. This company is a joke. DON'T BUY FROM THEM!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-11-28

"I ordered a gun package on Nov. 13. My credit card was charged on november 17. my order was expected to arrive the comong week and still has yet to arrive. i know it might be early to start worrying but it's already the 27th of Nov. and the order still isn't here. i've tried accesing the website, but all i get are error messages. sometimes, i get a message that says they're making changes. ive sent tons of emails with no response. the offices never seem to be open and leaving messages is pointless. DON"T BUY FROM THIS WEBSITE IF IT EVER COMES BACK ONLINE. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-11-23

"I Bought a case of paintballs in the middle of october. Still have yet to hear from them. I got charged for them on the 1st of November. Seems like this is a big problem with everyone. I'd say stay away from this company but you can't get in touch with them so you have no choice. If they come back still... Keep Away! I got ripped off for $60! By the way I have no invoive # because I lost it and they deleted my account so I couldn't get it after I ordered my Paintballs. I've called them and e-mailed them as well. Nothing back."

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Verified
1/5

2004-11-19

"I ordered my item on 10/16/04. My credit card was charged immediately. I still have not received my order. I can't get any response to my emails, when I left a message on their answering machine, no one called back, and now the phone does not work. Also the web site is now down. DO NOT ORDER FROM THIS COMPANY!"

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Pricing of products and services
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Value the company offers
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
N/A
Resolving problems
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-11-17

"your service, shipping, and availability sucks. I ordered a gun like 4 weeks ago and it still isn't here. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
2/5

2004-11-17

"I placed an order on Fri. Nov. 5th. My bank account was charged on Mon. Nov. 8th. It is now Nov. 17th and I still now received my order. I used UPS ground and last year got my orders with in 3-4 days. I wrote them an e-mail and got no response. I call their customer service # and got a recording saying they would call back. I left my name and # with a brief message and they have not called back. I wrote another e-mail several days later and called back. They still have not got in touch with me and I still don't have my barrel that I need."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-11-17

"You cannot find anyone to talk to. We have been promised delivery for 2 months We have paid for thi items but have not received them DO NOT ORDER FROM THIS COMPANy"

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Is committed to quality products and services
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Is consumer focused

Verified
1/5

2004-11-17

"We ordered October 16th, they didnt bill us till end of October, and we still havent received our order, which is against the law, it should have been mailed within 24 hours of charging credit card, and now the website is down. Doesnt look too good for this company, I will be contacting FBI."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
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Is consumer focused