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Verified
1/5

2006-10-31

"I would avoid buying from this store. I ordered the J&J Ceramic barrels and they shipped me the wrong items - J&J S2. When I called, they tried to convince me to keep the S2 because they said it's better but I wanted the ceramic because it works better in a hot and humid country. They told me to wait for them to send the right items and it will have a return tag for me to send back the wrong items. I waited 2 weeks and I called them back, they took down my number and said would call me back but they never did. When I called back again, they said I have to send them the S2 first before they send the right items. Should have told me this in the beginning. Will update to see if they will reimburse me for the shipping and send me the right one."

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Verified
5/5

2006-07-31

"Before ordering from Paintball Adrenaline.com I saw the below reviews of this company and it made me a bit wary so I did some research on them. Paintball Adrenaline was founded in 2000 sometime and has serviced thousands of happy customers. This took some time to find out but after asking allot of questions on forums and paintball sites I came to a conclusion. Thousands of customers and only a handful of bad reviews, not too bad. Most HUGE sites including Wal-Mart.com a well known and trusted company makes mistakes. So I took the chance and ordered from them.
Their website has most of the latest products along with REAL competitive pricing.
After placing my order I received emails notifying me that my order was processed and then that same day another email with my tracking number notifying me that my order was shipped. Paintball Adrenaline is now my One Stop Shop for paintball Equipment. I am glad that I gave them a try. If you are looking for equipment give www.paintballadrenaline.com a try!
"

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Ability to determine if a product was in-stock real time
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Verified
1/5

2006-07-13

"Worst paintball company you can buy from. They are extremely slow and thier customer service is non existent. They did not answer any of my emails and they shipped my order well after I cancelled it.

Save yourself a lot of time and headache by buying from actionvillage.com, anythingxtreme.com, xpaintball.com, and e-paintball.com. I have bought from those stores and have not had any problems.

PS: smgjag's rating below is obviously a fake. todd boe's review above is obviously a fake as well.
"

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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
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Overall web site
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Verified
1/5

2004-12-21

"Completely unresponsive. They only work 4 days a week, even during the Christmas season, and only 6 hours a day.

They don't answer the phone, or it's busy. They don't respond to emails. They shipped the order after I emailed them to cancel it.

Worst online vendor I've experienced in 6 years of buying on the Internet.
"

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Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2004-06-22

"Paintball Adrenaline is a great company to get your paintball Equipment fast. They have great costomer service and their shipping is fast. I made my order on May 10th and received my package May 13th. Their products are good quality and their sales reps are more than helpful. Give them a try! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
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Verified
1/5

2004-05-04

"I made my online purchase on April 19, 2004. So far, no package. But, they have charged my credit card the $70 for a barrel, bolt cover, and a pack of O-rings. I have called several times, and get no answer. Their answering machine says the store is located in Foley, AL. When I tried to call the only store for paintball in Foley, the number is disconnected. What's going on here? I do NOT recommend anyone purchase anything from this retailer. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Verified
1/5

2004-05-01

"Bought a barrel and barrel adapter using their online store on 4/15/2004. My credit card was charged on 4/21/2004. Now it is May 01, and still no stuff or shipping notification. Also their phone number is questionable. I've tried to call them over 30 times in the last 10 days, during their advertised business hours, and finally got through 2 days ago. So far... totally dissatisfied, and unless something is done to compensate me for this horrible customer service, will probably not order from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
N/A
Overall customer service
Customer service being trustworthy
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
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Verified
1/5

2004-04-21

"I bought a Palmer Stabilizer inline regulator and 5 tank o-rings from this online retail store because of a nice low price. It wasn't a goof in the price, but these were the lowest that i've seen. So, looking like a legitimate site, I bought these two items from their store through an online transaction on April 1, 2004, and it's April 20, 2004. Their order status (showing the status on their end of the line, not shipping). It's still in the "processed" stage (although they don't explain what the statuses mean). In response to one of my e-mails, they say that "completed" means that they have sent the order out, and I'm still waiting for this to happen. I e-mail them, and they rarely respond. So, I called them, and the line is always busy. This store has thoroughily frustrated me, and so I sent the Better Business Bureau onto them to see what they can do... Hopefully things will work out.

All in all, I give them a low rating because they have low prices and flat rate shipping. Their customer support is HORRIBLE, and they, obviously, take way too long just to send a package out THEIR doors, and not even through yours.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site