"I ordered a shirt at pacsun.com to get the $20 off $40 pacloot. It wouldn't be any problem if they had sent me an email when my order got cancelled because the item was out of stock. They didn't! I had to send them an email asking why. However, I want to give them credit for good selection of clothes and jeans. I bought a shirt at Pacsun B&M, and the returning process at the store was easy. The cashier didn't ask me for the pacloot or coupon card that were given to me when I first bought the shirt, so I assume I can still use it later on. Overall the experience wasn't that bad. I just wish they had better customer service online."