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Verified
5/5

2005-12-26

"ordered this just a few days before x-mas expecting it to get here a few days after x-mas, but amazingly they upped my shipping (for free) and to my surprize my exact product that i wanted came on x-mas eve. i sent a box out using fedex ten days before x-mas and it's still not to where it needs to be, but yeah, this company was great, i'll be shopping here more often."

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Verified
5/5

2005-12-22

"My past purchases from this company have been good experiences. This one happened to be even better. Didn't know it was possible to be, but it was. Not only did they have exactly what I needed, but was also able to get the products out to me same day. Ordered on a Tuesday, asked for 2-3 day shipping so the package would hopefully get here before Friday, they upgraded to 2nd day shipping for me to be sure it got to me in time, and a big kudos to DHL as well. Because I was able to submit my order before the 4:00pm cst cut off time, DHL counted the day they picked it up as day 1, and day 2 as being the very next day. So in actuality I received it overnight. Very impressive. Very satisfied. 110%, if that's possible."

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Overall quality of the company
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Value the company offers
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Resolving problems
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2005-12-16

"Fast shipping. Professional communication. Perfect product."

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Verified
5/5

2005-12-09

"Great,fast shipping. always respond to e-mails
thanks
"

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Overall quality of the company
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Value the company offers
Is consumer focused
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Is easy to do business with

Verified
5/5

2005-09-05

"Quick shipping. Im glad i found out about this web site.

Thanks....
"

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Verified
5/5

2005-05-13

"Excellent product and service. Quick response to questions. Recomended."

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Verified
5/5

2005-04-21

"Great Communcation - Great Service - Excellent Product!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-14

"Great service. Ordered a Flip top and SM 3.3 Disks. Shipped out the next day, recieved within 5 days. No problems with packaging or damage. Was hesitant at first, but glad I choose this store over the others. Would recommend it to anyone."

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Overall quality of the company
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Verified
5/5

2004-12-13

"One word: Wow. Ordered on a friday afternoon, the product was shipped later that day. Amazing turn-around time. Received my product and one tiny part was broke. They sent out a replacement same day. So, I have gotten my original order and a replacement in a week (I also ordered from gocybershop the same afternoon and as of 12-13-04, I'm still waiting for them to even ship it). Amazing customer service (answered questions on a saturday even), amazing shipping time. I can't recommend them enough.

Great store.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-06-16

"I ordered a top & bottom push-button with the SMD discs and breaker pro and I got it the day after I ordered, because they are located in Ceres, California, a 15 minute drive from where I lived. Everything was packaged fine and came in great condition. I would definetly buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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