"no updates about delays. I have to call and get updates. I'm not happy. This will be our last order with you ."
"The product seems to be good , they talk nice on the phone , but they are to slow on delivering the product . I won't order from them again ."
"PENSRUS delivered some great looking pens. There was a small issue with the imprint. They looked into the matter, were extremely courteous about it, and we came to a very acceptable compromise.
Their customer service was great, and we are 100% satisfied customers! We'll be back!"
"Customer Service is both responsive and helpful. After an initial ‘hiccup’ - I reached out and the Customer Service Lead jumped in and made it right. Thank you Kaitlyn!!"
"Ten day turnaround has turned into almost two months. Probably will not go this route next time. Sorry!"
"After getting into contact with a CSR I was able to get the pens I ordered a few days later. While it still took a little longer than normal to get in, they overnighted the pens to me in order to meet my deadline. Quality and Customer Service were both exceptional."
"I love the pens and so do my clients!"
"Easy to order; quick to deliver."
"No issues, I received what I ordered!"
"I use Pensrus every year for a holiday gift for my middle school band students. They love the personalized pen and I love the easy of ordering. "
"My pens are exactly how I wanted them to look. It actually writes well too and isn’t cheap feeling. I will order from them again. "
"There were some early mix-ups with the artwork on this order, but it was eventually resolved and the end result was great."
"Our pens are so great. They are such a good quality & the writing grip is perfect. The actual writing has effortless flow. The color shade is different than what showed online but we're still very happy customers. Also, communication was impressive while waiting for our pens & the follow-up once they arrived to make sure we're happy was equally impressive. Thank you so much!"
"Found the perfect pen to match the colors we use for our business. Great price, nice smooth ink flow, blue ink. very happy!"
"I needed 200 custom logo pens Quick and the staff of pensrus were amazing to work with, helped me rush the order, and delivered on time. "