"I contacted them regarding an inquiry after the 10 day shipping period, they politely responded and updated me that they were to receive my shipment and remail within the next day which is what happened. I then received my order two days early. I am very satisfied and will consider buying from them in the future. Thank you!"
"Fast shipping and great price"
"Overall I am pretty pleased about my purchase. Competitive price, decent shipping time considering the phone had to be ordered on demand and great communication for any questions I had!"
"I have had nothing but horrible experiences with them.
Phone received was "not as described" (Order #PDA14532). They sent me different version which I did not order.
More over the factory sealing appeared broken and then resealed three times on the top of original one (I have pictures). Buyer beware!
Of course I immediately requested refund (RMA#14532). They promised in writing to refund the return shipping cost which never happened. Despite of multiple attempts to reach them via email or via their "Contact us" form they just do not reply. Marc-Andre Leroy, do you remember what you promised? When do I get my money back?"
"Nice selection of phones and extremely good pricing. I haven't yet received the phone, but no worries as Marc-Andre has always been at my side. Also gave me super-fast shipping, which was very much appreciated. I wish him and his company well. I also imagine the phone will be pretty cool."
"The company started well but all of a sudden went down south on customer service delivery. I placed order for two phones, and paid full amount. One was delivered after a slight delay while the other was unavailable for delivery. The company promised to send my second phone once they received stock. It is more than 3 years now. Initially, i got a response of apologies from Alex, Constantine and Milan via ****@****, ****@**** at different occasions with a promise to send my second phone ASAP. Till date, I have written several mails to their email addresses but no response. Also, I have called several times but no one responded to my calls. I am becoming to suspect the company as a scam. This is an unpleasant experience with PDA PLAZA and have vowed not to recommend any customer to them.
I do not run people or their business down but believe in fair treatment to customers. I am waiting for them to respond to my last email of Jan 7, 2024 on when my second phone will be delivered before i report them to the office of consumer affairs, Canada and other Social Media Handles to help me on this case."
"Ill keep it short. Got a global phone, shipping took 35 days to arrive (and cost shipping lol). Phone was great, later found the phone much cheaper on other sites, oh well already have the phone. I had an issue with the screen, the film under the screen damaged, and contacted them probably 25 different times. All to be replied back to anywhere from 2 - 9 days each reply. Also asked me to repeat the issues i had every other email, wasting my time and trying to ignore my issue and not deal with me. Horrible service, pathetic. Finally they would agree to help fix my screen under the phones actual warranty, and wanted me to ship the damn phone to china! Shipped, took 2 months with out a phone, only to be returned with absolutely nothing fixed. I was gonna buy a replacement (with no discount or compensation) from there until i found the same phone $300 cheaper elsewhere (wirelessplace - with free 2 day shipping). Not professional. Any negative review you will see instead of owning up as a company they actually argue on the internet with disgruntled customers, as if 15 year olds are running this business. "
"Although I have yet to receive my order as I just placed it today, their customer service has so far been stellar and Marc-Andre has been extremely helpful in resolving issues around a personal request in my order.
I rarely review businesses but I'm writing this review because I strongly believe in supporting a Canadian business over purchasing items from an overseas distributor or supplier, or Amazon. As such, I want to provide some counterweight to the negative reviews on this site.
If this review is still up, that means I received the order smoothly and also received a refund for over-payment in a timely manner."
"Despite the many negative reviews, I took the plunge with these guys, especially because I never saw a review where they sold fake stuff and were a thief. The other reason was they have sezzle(weekly payments).I think I got lucky. I placed the order on 16th July. Received it on the 3rtd August. I did select the priority shipment which was $10 more?. Anyway I couldn't believe it. I was expecting it to be late by at least 2 more weeks according to reviews. The product itself is in pristine condition, I knocked of a star because the phone box was slightly worn around the edges, most likely because of poor packaging?.
Anyway thanks pda!"
"I have ordered 5 phones over the last 5 years for myself and family members. All products have been shipped promptly and customer service was excellent. Anytime I need a new phone, I come here first!"
"The unit was delivered on time as promised. I'm very satisfied to be among the first in Canada with the Xperia 1 V. "
"I ordered my phone and it arrived about 2 weeks later. Good price decent delivery time."
"Fast delivery of devices that cannot normally be purchased in NA / Canada
Poco F5 is a great phone too. It's the resurgence of the Poco line!"
"This is the fourth phone I have purchased from PDA Plaza. The price was excellent and the order was filled faster than expected. They are my go to company for future purchases."
"I placed an order for Xiaomi 13 Ultra 1 TB Model on 1 June 2023 for CAD 1,700. It is a Chinese Version and PDA Plaza were supposed to install Google Play Services as advertised on their WEB Site. They supplied the phone in Chinese version without updating the software. The phone was returned on 22 June 2023. It is now more than 3 weeks. I have yet to receive the new 512GB phone, as 1TB models are not suitable for Canada. To my repeated queries, their response is stereotypical.
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Hi
I hope you are doing well. We expect to receive and ship your order next week ASAP with the tracking number.
Have a great rest of the day. Please let me know if you have any other questions.
Best Regards,
Marc-Andre
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They need to be bit more sensitive in addressing at-least senior customers. They do not lift the phone at all.
However, I feel reassured by reading other customers. They appear to be genuine, but, are unable to control the delay."