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1/5

2003-04-06

"I also purchased an item from them using a unique email address as my contact email for them. ie - pcstop@.net. I am now receiving spam email from other businesses via that email address as well. Do not order from them! Who knows what personal information they sell to others besides our emails!"

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Overall product shipping and delivery process
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-02-18

"Cancelled my order without even telling me. Then I goto their site and all of the sudden the price of the item I had tried tp purchase was $7 more. This company smells of dirty buisness practices to me."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-12

"usually if i order on friday afternoon/evening it wont get processed until monday, and get to me for another few days... but i got my package 3 days later, which is unheard of for my order/delivery history. also one of the only stores to carry an adaptec duo connect (my purchase), so thumbs up to them. compusa was asking for at least 20$ more."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status

5/5

2002-12-05

"Ordered a Fuji accessory kit on line on Sat, received well packed package on Tues, before the tracking number even activated from UPS. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-11-07

"Made a simple order. Received it 2 days later. Can't beat that."

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Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-06-19

"Ordered a couple of Travan tapes on a Wednesday. Got a fast email reply/confirmation. Got the tapes the next day (paid for ground shipping)! I'd order from pcstop.com again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered

2/5

2002-05-28

"I ordered a new ZiO! CF reader (retail box). What I receieved was certainly not brand new box and the software cd was cracked. I contacted them and they suggested to contact manufacturer for sowtare replacement or fill out RMA to replace the whole item. I contacted the manufacturer and downloaded the drivers, it works fine.

I didn't want to go through the hassle of returning the item and paying for the shipment.

Only thing I want to mention here is that I didn't receive a brand new retail box which I should have received in the first place.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-03-12

"PCStop.com provided a friendly shopping experience. I bought a Handspring Visor Folio module case, and they offered the best price I could find. The case was shipped promptly and arrived in great condition. I highly recommend buying from this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use