"This company is under new management/ ownership as of Feb-Mar 2008. New version of company shipped wrong items, and refused to take them back. Despite having detailed records, new owner refused to take responsibility for mistake, and only offered to sell correct items "at cost."
First ordered items (a common CCTV camera cable) from previous owner before changeover, company did not ship items. New owner claimed (1) that his company would not honor the original order because the previous owner accepted it before the transition to new ownership; (2) that it was my fault his company shipped the wrong items because I did not send a photograph of the item prior to the order.
Bottom line: this company shipped the wrong items to me, failed to accept their return, and then charged me more than what I was originally quoted for the items as well as the shipping. I made an extra effort to make sure that PCSurveillance (called 3 times after first order) got the order right, but new owner seems to believe that his customers should pay for his company's mistakes.
"