ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2008-01-09

"I have a story similar to another reviewer. I came to PCH Cables looking for some specific cables, found them, and placed the order. Then I started perusing PCH Cables' site, and found a few more unique products I wanted. I placed the order, and in the comments, asked if shipping could be combined on the two orders.

I got a positive response in less than an hour.

The shipping at PCH Cables is extremely fast.

They have quite a collection of unique and hard-to-find cables at great prices. All that, and friendly/flexible customer service to boot!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-08-30

"made a purchase from this site and after completing my order I started surfing site and found other great deals on cables...I was hoping to save on shipping charges for separate orders but was on a weekend when the 800# was not available and I decided to just place the order rather than wait until the following Monday to call & see if charges could be combined...much to my surprise, this company did this automatically, refunding my Paypal account for additional shipping charges without so much as a call or email from me.....THAT is service....they have my business from now on, great prices and great service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-18

"I found the exact cables I was looking for. I added a comment about the payment system and recieved a reply back within half an hour. Shortly before that my order was already processed and shipped! If I need any cables I'll be looking on PCH Cables before NewEgg.com

When the cables arrived I was very pleased. They were undamaged, correctly sealed, (which told me I wasn't receiving used cables), and the contents were correct. Awesome job PCH Cables!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-04-05

"Quick processing and delivery. Cables work great! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-03-01

"excellent, fast, and reliable service!
great prices!
best selection!
thanks PCH!
:)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-01-07

"Wow. Good selection, great prices, and more. I ordered a few cables on a thursday and received them on saturday. Good quality too. Wouldn't hesitate to buy from again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-11-06

"Ordered a couple miscellaneous cables and was surprised at how quickly they arrived. They were also packed perfectly. Great Store, will definitely buy from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2006-11-02

"Great company!
I called them because I could not put my order in and I was politely made aware that sometimes Firefox has a problem with their website. I switched to a different browser and I placed the order. Within a HALF hour the order was shipped! I received an apology e-mail "for the inconvenience" from the owner. I received my package within a couple of days using "US Priority Mail 2-3 Days", and the shipping was $6.05 instead of the $9.00 quoted on the website.
I've ordered from them before and always got exactly what I ordered, and its always been a pleasant experience.
These guys are TOP NOTCH!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-08-05

"couldn't beat the price, and unlike most online stores with a good price THEY DIDN'T JACK UP THE SHIPPING!!! Lowest overall price, will be my first stop for cables in the future. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is consumer focused
N/A
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
N/A
Speed of web site

5/5

2006-06-06

"Unfortunately the store did not have the quantity I needed in the specific color. I received a reply via e-mail within 10 minutes after I placed my order noting this. The company tried to work with me by offering a different color, or a modification to the order.

I needed the set amount, in that specific color, so I asked to have the order canceled.

The communication was great, and the person I dealt with knew what he was doing. Although I didn't go through with the order, I have seen great customer service!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
5/5

2006-02-26

"The best ,the owner pat even called me to let me know the dvi cable I was purchasing was back ordered , and offered a better one at same price, very professional , fast shipping too. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
5/5

2005-10-14

"I placed an order for several LED lights but the quantity I ordered were not in stock. I was notified after the order was placed that the quantity ordered was not avaliable very promptly with questions as to how I wanted to execute the order. I was offered to ship all currently in stock and that the remaining would be shipped upon arrival with no additional shipping fee. The order has been completed 25 days later."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
N/A
Web site reliability
N/A
Speed of web site
N/A

Verified
5/5

2005-09-18

"I ordered an ATX extension cable. Having never heard of PCH Cables, i was hesitant at the price. I saw at resellerratings.com that it had a very high rating. The only reason i was on their site to begin with (off of Google) was due to their very low price. So i ordered from them and i was amazed how quickly it came. It shipped THAT DAY, and was here by the day after. I was very impressed by the speed and price of PCH Cables. Should i need more cables in the future, i will be shopping there first."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
N/A
Is trustworthy
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site reliability
Web site being easy to use

Verified
2/5

2005-08-03

"I bought cables including 2 PCI Express video power adapter cables. Both the cable price and the shipping cost were very low.

Unfortunately, the quality of the cables was also very low. Neither fit any pci-e vid card I tried them on. All the cables I bought elsewhere fit just fine.

They were very pleasant, courteous and prompt in refunding the purchase cost. Still 2 out of 2 of those cables were out of spec. I'm sure they can resolve the problem but I'd be inclined to avoid the risk, myself.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-07-23

"I bought several cables and adapter items. Shipment arrived quickly and everything was fine. I will buy from PCH again. They charged actual shipping cost, $3.85 priority mail."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with