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Verified
5/5

2003-09-19

"OPC is nothing short of spectacular from the machines they build to the customer service they give.

I ordered a high end system from Mario on 08-19-03 and received the rig on 09-12-03. Needless to say I was incredibly impressed.

He had sent me pictures and benchmarks of it before he shipped it, and they just don't do it justice compared to in person.

I was up and running in a matter of minutes since everything was alredy done for me.

First thing I did was run the included benchmark programs and they all had their a$$es kicked by this machine.

Then it was off to my stack of games to play but I couldn't try them all because as soon as I loaded one in it looked and played so damn good, I had to keep playing.

There hasn't been a game yet that's made this monster box even stutter or sweat. I am running evrything at 1280x1024, 32bit, 4x AA/AF and everythign turned up to high, and still this thing runs games like Jedi Knight 2 and Battlefield1942 at 100+ fps and maybe goes down to 80fps with very heavy action on screen.

You can read my very in depth review here http://www.dslreports.com/forum/remark,7961694~root=hwreviews~mode=flat I have a buch of pics of it and screenshots of the kicka$$ benchmark scores too.

The only issues I ran into were that the Radeon 9800 Pro All-In-Wonder was not fully set up. I had to hook everything up and install the programs for the TV tuner to work and such, but not a huge deal since I have had other AIW cards in the past. I also couldn't get my surround speakers to work with Winamp. It turned out the on-board sound driver wasn't current and I had to change the setting in Winamp. With Mario's help I was back in full effect in 5 minutes.

Mario said he already is making sure all future AIW cards ship completely installed and tested and ready to go once the switch is flipped. I had bought the first system with a AIW that they had built so it's understandable that they missed that detail.

Service after the sale has been great. I received several emails from Mario asking how everything was going and if there was anything else he could do for me. Awesome customer service to say the least.

I can highly recommed OPC to anyone from the hardcore game to the person who just wants a solid, quality, custom built machine. They are well worth your time and money.

***UPDATE****

A week or so after I got the system I noticed a distinct whining noise. It seems the spearkers were amplifying some feedback or something from the computer. I tried to see if it was my equipment so I hooked up 2 other speaker sets and 2 sets of headphones to no avail.

As time went on it got louder and more annoying. I emailed Mario and he offered to have my system picked up and shipped back to have a new mobo put in or he would overnight me a Turtle Beach Santa Cruz 5.1 soundcard at no cost to me whatsoever! I opted for the soundcard to avoid not having my system.

The next day I got the card, the day after I called Mario and he walked me through the process and got me hooked up. He even called back a little while later to make sure everything was still ok.

Everything is great again. The card works 100x better than the onboard did and no more whining feedback.

Once again, awesome customer service. Their customer service is as extreme as their machines performance. I even offered to pay for half of the soundcard since it retails for $80 and felt guilty for taking it. Mario absolutely refused. Amazing!

I have *never* seen such customer service and dedication to making the customer happy. Kudos again to Mario and crew!
"

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5/5

2003-09-05

"PLEASE, IF YOU ARE LOOKING FOR A HIGH-END PC, LOOK NO FURTHER THAN OPC.

Thank God I discovered this company before I bought from some of the others I was considering. My old PC had died, and OPC was able to get me a top notch, fully loaded system in no time at all. When they say their PCs are custom, they really do mean custom. They went over every last detail of my machine with me prior to configuration. Heck, they went so far as to ask me what I had for existing hardware so that they could include those drivers on the rescue disc. Again, I cannot stress the level of service I got prior to actually receiving the machine. The pre-order service ended with Mario driving like, well, Mario, over to FedEx right before they closed for the night, and sure enough my PC was here the next morning.

When I opened the box I was in awe. I got the Lian-Li case, and let me tell you it's great-looking. The inside of the case is immaculate, there was not one stray wire to be found. I am going to order a side window now, just to show off the inside. And the watercooling unit! Man, the pictures of this thing don't do it justice. It's got this cool semi-transparent top, and a red light to show you that the pump is working.

When I went to set it up, I was even more surprised. All I did was plug in my cables. The watercooling cables are literally as easy as USB cables to plug in. I turned on the machine, and that was it. No installing drivers, no ditching lousy software, no updating windows, no tweaking (major) settings, nothing. The box already had Divx, Winamp, all the good benchmark programs, basically any thing a power user would use his or herself. I chuckled to myself when I went to check the software versions and every one of them was totally up-to-date.

The machine itself is sick. My benchmarks are almost embarrassingly high. Sure, there might be some guy in Eastern Europe running a box for 5 minutes on liquid nitro that may be able to beat my machine, but for the most part, I am confident I have the fastest stable machine out there. Every little thing on my machine works, and it works FAST. In my game, I told a clanmate that I feel like Michael Jordan playing schoolyard ball against a bunch of sixth graders. Needless to say, he cancelled his order with a prominent high-end PC company, and will be ordering an OPC.

Lol, as I was writing this review, Mario called to make sure everything was ok. I did have one problem with my game, but with Mario's help, I found out I only had to change an obscure setting within the game itself. Now that's service.

I am also here to tell you not to be afraid of the watercooling system offered by OPC. I've been running 24/7, and it has yet to go over 90 degrees Farenheit. It is cool, noiseless, and as I said before, great-looking.

So, if this is the type of machine you are looking for, OPC is your company. Beware of other high-end PC companies. I know for a fact, many times they put together a great collection of parts, but you are basically on your own when it comes to getting the parts to run "in harmony". Another trick the other companies play is not telling you when a certain part is backordered, and they don't even tell you why you are waiting for weeks or even months. On the other hand, one of the parts I had originally wanted from OPC turned out to be stalled at the factory, and Mario let me know ASAP, and we swapped it out no problem.

I can't believe my luck in finding OPC. This machine is The One.
"

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5/5

2003-09-03

"OPC has the best customer service of any PC company, or any company for that matter, that I've encountered. It's no wonder they maintain a perfect 10 score.

I purchased a P4 2.66GHz system (shipped overclocked to 3.1GHz) with ATI Radeon 9700 Pro. Mario, who was the one who built the PC, helped me pick out a DVD+RW drive that wasn't in the original configuration screens, so OPC is very accommodating in terms of customizing your PC. When I encountered problems with my video card and later DVD drive, Mario called or emailed me almost everyday with step-by-step instructions for things to check until the problems were diagnosed. When we determined that it was not a software problem, he exchanged the video card and DVD drive, covering all to/from shipping expenses (and he sent the replacement items first before I had to send the old ones back, so there was no downtime for me). And I haven't had any problem since, but if I do I rest assured that OPC will help me take care of them.

The big PC makers measure the success of their tech support by how fast they can get you off the phone. OPC measures the success of their support by how well they can actually solve the problems. I can tell that Mario takes real pride in his craftsmanship and thus is eager to address anything that would reflect badly on his work. When I buy a PC again, it will be with OPC and would highly recommend them to anyone else whether they are a casual user or hardcore gamer.
"

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5/5

2003-07-19

"First and foremost, I would like to thank the people at OPC for all of their work they put into my new system.

I'm a graphic designer with almost 10 years of experience in the field. My experience has been primarily on MAC computers with varied experience on PC's. I decided over a year ago to switch to the PC platform. The efficiency and compatibility of working on a Windows-based system outweighs the need to be marketed. Yes, I took the red pill.

A friend of mine has been using OPC computers for years and recommended the company to me. After a few months of debate and suggestion, I submitted and made the decision to purchase.

My friend put me in touch with the owner of the company. We talked at great length about what I expected out of the system. He explained in great detail the difference between systems and the advantage of one system over another for my profession. I immediately purchased their Level 2 system.

Since I occasionally visit Atlanta and was expecting a trip down, I scheduled a time to visit my friend and have the computer delivered there. The day the computer was to arrive I received a message stating that the owner had discovered a new way to overclock the system and get another 15% out of the processor. He said he would be an hour later than scheduled and would hand deliver my box. Wow! I just wait another hour and get more power. How many people get that call? What company is going to call you up and tell you they're going to improve your system before you get it? OPC did.

When the owner arrived with the box, we immediately went into setup. He installed my applications and showed me the inner workings of my new computer. He made some suggestions and recommended that I use the system for the next 48 hours while I was visiting, and he would be back to create a restore disk. I set the system up the way it is most comfortable for me, and he returned and burned a restore DVD with all of the settings I had made. Now I no longer have to go through the grueling task of setting up each application’s preferences again. Wow!

After spending time with my new purchase I am completely satisfied. The look and feel of the system says everything about how OPC takes there time and skill to develop a professional setup. All of my Graphics programs run at speeds I could at one time only dream of. This box is built specifically for all of my multimedia needs.

Now, if I could only get into gaming.
"

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5/5

2003-04-01

"OPC computers are the best -- Top Quality all the Way !

The service and communication are by far the best I've ever experienced. The system is AWESOME just totally AWESOME ! The attention to detail that went into the building of the system is the best that I have ever come across. The quality, all I can is TOP QUALITY all the way. I would highly recommend this company to anyone and know that they would not be disappionted in any way. I am totally thrilled and excited with my new system !

You've won a loyal customer here !
Great Job !
Thanks a million !!
"

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5/5

2003-03-26

"Dear Overdrive PC:

Thank you so much for my new computer. I was not quite sure which of your machines would fit my needs and your staff was so informative and so patient while explaining to me my options. The tech support that I received when setting up my machine was simply the best bar none.

I have referred Overdrive PC to all of my clients and I will continue to be a loyal customer for life. There is no product on the market that compares to the machines that you have to offer. The fact that you offer tech support to any one in need really shows the integrity that your company stands by.

Keep up the great work!

Thanks again!
"

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5/5

2002-11-05

"I was first referred to OPC by a friend of a friend. At the time my most likely purchase I was considering was either an Alienware system or a Tiger Direct water cooled system but both were a bit pricey. After about a month of indecisiveness, I finally checked out OPC in depth. They have a very detailed section on how they build their systems, and wow, what a setup. I started to check out the community surrounding OPC and was impressed there as well. A lot of people who bought an OPC even from when they first opened are still immensely happy with it.

The last thing that finally drove me to buy one was that the prices were far more competitive that any of the other gaming machines I have seen. Alienware wanted around $2600 for a system OPC could build me for around $2000. I was worried that they were cutting corners, but not only do they list every single part they use down to the screws for the case, they even customize the parts you never see. When I finally picked out every spec carefully, I finally took the plunge and clicked 'buy now'. What happened after that was quite unexpected. Normally you would go to a secure ordering form, throw in your card # and off you go. Instead, I received a "thank you for submitting your buy request, a rep will be with you within 24 hours." I felt slightly annoyed I would have to wait but that went away when I had the owner himself e-mailing me after an hour.

What really impressed me was what his e-mail contained. He thanked me for my purchase but he wanted to make sure I ordered what I really wanted. He first wanted to see what I was after in a machine and then decided to customize it even further before I made my order. Boy, am I glad he did as I was able to jack my system specs up even higher with little added cost. What was even better was when he asked what budget I was on and if I wanted to go the route of saving a little cash by doing 'this and that' or spending a little by doing 'this and that.' In the end I configured a faster machine for barely any extra cost. What service! Not only did he update me regularly with how the system was doing but also the day it was supposed to be shipped he explained to me that the switch for the external cooling was bad. I thought "okay, so I get my machine later than I thought." Wrong again! He DROVE 40 miles out of his way (he mentioned where he drove and it was right around that far
from their business address when I checked) and picked up a new
switch, installed it, and shipped it 2-day FedEx the next morning instead of 3 day at no charge to me to get it to me as originally scheduled! What a buying experience!

The customer service did not end there. When I received the machine, it performed beautifully! Unfortunately after a few days, one of the games I commonly play started crashing. I should mention that when I received my machine I pretty much ignored my e-mail and other stuff in favor of playing games. When I finally did check my e-mail, he was going frantic wondering if my machine arrived and was in working order. I mentioned in passing that it was crashing with one of my games, and being that I used to do tech support for Microsoft I was just going to fix it myself when I had the time.

Again, the owner of OPC called 'me' to help me fix the issue! We
narrowed it down to being the display driver that was shipped with it
so we just went with a slightly newer driver and it seemed to fix it.
They originally did not ship the OPC with the newest driver as they said it did not perform as fast as the original drivers they sent. I also had some issues with my cable modem software & my USB which he also tracked down and fixed.

So, in short, just from the buying experience alone you can tell that the staff at OPC is hell bent on building the best possible PC
EVERYTIME they make one. You just cannot go wrong with buying one of these as your next gaming machine! They look slick, they play perfectly and they just keep getting better! I also paid $200-$300 less than what I would have paid for some other gaming machine that would not be as powerful and would not have the personalized, top quality that OPC has. It has an automatic 1 year warranty so you just flat out can't go wrong. More than that, you feel 100% safe with your purchase because you know you will be taken care of. How many companies tech support call you before you even have a chance to call them? It can't be many.

As a side note, a lot of the gamers that buy OPC's end up as regulars in their great community. They have a very large and friendly community as per their forums should you have need of them. I really can't say enough about them. Even if the price of the machine was more along the lines of their competitors, you get tenfold 'bang for the buck' with an OPC. They are a great group of guys who have a passion for building perfect PC's and that's what gets you the best gaming machine money can buy.
"

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5/5

2002-09-25

"I set OPC a challenge with my order, rather than buying a gaming machine from them, I order a 1U Rackmount server. I choose OPC for such a job after being involved in the awesome community for a few months, and I decided that OPC certainly know their stuff! I've never seen a more dedicated, knowledgable, caring company in my life. And not only that... their products are second to *none*.

Our machine has been in use 24/7 since day one, recieveing millions and millions of hits since it's installation, and we've never had a single hardware problem. Our machines speed is comparable to that of a much higher spec, all due to the fact that OPC spend their time and set it up better than any one else. I could never have been happier with my purchse, and even now I recieve support from OPC when I need it... and not just for my OPC, they have helped me with various other home machines too! You can check out the speeds by looking at my company website (its-explosive.net)

I have plans to buy two more OPCs in the near future, both for personal gaming use...

OPC will also be the planned PC of choice for my companies offices.

Sorry for rambling, but I just can't say enough times, that OPC are the best at what they do.

- Davey
"

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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
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Speed of web site
Web site being easy to use

5/5

2002-08-21

"The ordering process for OPC was a breeze! I just spent a couple of minutes on their interactive system designer and hit SEND. I also had some questions about some of the options available for hard drive configuration, so I emailed those also. Later that same day, they replied with the answers I needed. They were very patient, and were able to answer all of my questions. After I made up my mind, I finalized the order and they got to work. I was pleasantly surprised at how easy it was. I was kept up to date on the progress the entire time so I always knew where they were at. When I picked up my box, they took the time to explain the details of everything that went into the construction. Their help documentation is very thorough, as is their tech support. And if all else fails, recovery discs are provided to put you back to your original state. After a quick framerate demonstration in Quake 3, I was free to mess around with it. "Impressed" is truly an understatement. You can look at the pictures of their boxes all day, but you can't really appreciate the work that goes into them until you've seen them in real life. For the naysayers complaining about the price, you need to realize that these aren't generic parts going into the machines. These are the best parts at the best prices. You're getting an awesome machine for a relatively very low price. Needless to say, OPC will be the only place I'll consider when it's time for an upgrade.

"

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Ease of ordering online
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Making decisions on their own
Being knowledgeable
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Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
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5/5

2002-07-28

"OPC is by far the best PC out there for a gamer. They can build you a system that is incredibly fast and affordable for the kind of power in todays high end games. I've talked with the fine staff at OPC for a good half a year about ordering a PC and they were just as friendly then as they are now, 3 days after I received it. Any possible question about computing you can think of, these guys will answer! I was lucky enough to be able to watch my entire box built through a thread on their excellent forums (I'll get to them later :) Part by part they posted every last step down to the packing, which is very, VERY, well done. You can tell that these guys know what they are doing and love to do it. To the last detail they make sure that your machine is perfect, from the custom wiring job to the outstanding cooling system. An example of this is with mine: I purchased an Athlon 2200+ that they standardly overclock. During the vigorous test they put it through it performed very well until the heat was turned up and the machine barely gave out after numerous loops through 3DMark. Instead of letting it slide they turned it down just a hair and ran through their tests flawlessly. It goes to show you that they care more about your system for the long run instead of a good benchmark one time to show off. They aren't about to sacrifice stability for performance when, in this case, was not even a 7% difference between them. I just can't say enough about them and my PC, I honestly love it! It runs so smooth and outperforms many of their competitors. One more thing about them is the community they support. There have been numerous times where people would post a question on the forums and within minutes sometimes an answer would be there even before an OPC Professional could answer. The forums are a great way to get to know the folks at OPC and people who have already purchased one, not to mention the public servers they provide for several games. Bottom line: if you are interested in getting a new beast of a PC check these guys out, you won't regret it!"

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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
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Speed of web site

5/5

2002-07-25

"Simply the best... cant beat speeds. Also the best damn technical support ive ever seen period."

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5/5

2002-07-24

"The pre-purchasing experience was very good. OPC took the time to answer all of my questions and helped me weigh the factors in deciding between an AMD-based vs. an Intel-based system. Their web-based system configuration form was extremely easy to use, and I was e-mailed a detailed quote immediately upon completion.

OPC kept me informed thru all phases of the system build, letting me know when parts arrived, when the system was completed, how testing was going, etc. They promptly provided me with all the necessary tracking information as the product was shipped.

Prior to making the decision to purchase an OPC system, I did some investigation on sites such as pricewatch.com, and I came to the conclusion that I could not build a better system on my own at a significantly lower expense. When you factor in the amount of time it takes to properly put together a system with all the care and the extras that OPC adds to their systems, then the do-it-yourself approach doesn't even come close.

When I received my system (early, btw), I was impressed by the packing job -- nothing, short of driving the delivery truck over the box, could possibly damage the system during shipping.

When I cracked open the case to have a look at my new system, I was amazed by the attention to detail. Absolutely no corners were cut whatsoever, from the stainless steel mounting hardware, to the spiral wrapped and velcro-bound cabling, to the innovations such as the headphone-style power jack used to power the surecool fan in the door. I support shipboard computer systems for a living, and I know that professional cable management does not come cheap. There is not a single tie-wrap in this system -- everything is either spiral-wrapped, or bound with velcro. Furthermore, there are no air-flow constricting ribbon cables, except for the cable for the soundblaster audigy -- instead, rounded ATA-style cables were used, making for a much cleaner look.

Although I've only used the support twice (both times for problems caused by my foolishness), I can say confidently that the support is top-notch (as an aside, I'd like to say that the support I get from Dell for the laptop I purchased earlier last year is totally horrible... too bad OPC doesn't make laptops).

Finally the performance of the system. 9190 on the 3DMark2001 benchmark at 640x480 (no anti-aliasing), 176.8 frames per second in the Q3A timedemo four using a high-quality config -- outstanding. Needless to say, my game has improved tenfold since I got my machine. Thanks OPC!
"

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Value the company offers
Is easy to do business with
Is trustworthy
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
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5/5

2002-07-23

"Awesome simply Awesome tech support could NEVER b beat if u need it the'll make it and better than an Alienware too"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-22

"A carefully tweaked, tuned and rodded box was what I wanted and thats exactly what I got. These guys really care about what they're doing and it shows through the attention to detail that they show throughout every step of the process. Plus the level of personal support you get after the sale is amazing. If I ever need a new machine, it will be an OPC.
UPDATE*
Well it finally happened, the time came when I finally needed a new machine. My family's getting bigger and one computer's just not enough anymore. Sure I could've bought a Dell or something for the kids.... pffft I don't think so. I care too much for my family to have them putzing around on an inferior machine.
I dropped Mario a line, he called me back, we discussed what I needed, he built it, shipped it, called to confirm that I got it, he made sure that nothing was damaged during shipment, made sure I got hooked up and rolling and told me to be sure to call if I had ANY problems.
Come on! It just don't get any better than that!

OPC and Mario show a level of commitment, dedication, trustworthiness, skill and knowledge of their product that you just can't find anywhere else on the planet.
Oh yeah I'll be buying another OPC ... no doubt about it.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Product Returns/Refunds/Exchanges
N/A