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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.75/5
Customer service:
3.75/5
Return/Replacement policy:
3.75/5

Verified
5/5

2016-08-22

"very fast delivery, got the item 2 days before scheduled. completely satisfied !!!"


Verified
1/5

2016-08-22

Inventory error on vendor side. Order was canceled

"After waiting for 8 days, I received an email that there was an inventory error and they do not have the item that i ordered. My order was canceled and money refunded. From the refund perspective, it was good that i got my money back. But i wish it will be sooner than one week for them to let me know; or charge when the shipping takes place. "


Verified
5/5

2016-08-21

Perfect gift! Great customer service!

"I purchased a kavu bag as a gift. I had a question regarding the shipping and the customer service was very quick and helpful! "


Verified
5/5

2016-08-20

Service to Match Filson Quality

"Fast service for a quality product. "


Verified
5/5

2016-08-18

Best order ever

"I ordered a bag for my daughter's birthday while we were traveling. They had just what I wanted, no shipping charge and shipped out the same day. I received it in 2 business days. I would order from them again in a heartbeat! "


Verified
5/5

2016-08-18

Best Price Plus A Discount

"I was looking for a pair of Keen shoes my daughter had requested as a gift for her birthday. I found the shoes on numerous sites but Outland had the best price. Upon checkout I was informed that I was entitled to a 10% discount as a new customer. I placed the order and my daughter had her birthday shoes within days.
Great service.
"


Verified
5/5

2016-08-17

Great experience

"Purchased a Canada Gooose expedition parka online. This was my first time purchasing from OutlandUSA and it was a smooth process. Parka arrived quickly and was shipped free. The parka ended up being way too big and I sent it back and the returns process was also very smooth. I called to speak to customer service and they were very helpful and even sent me an email letting me know when my return was processed. Will definitely be placing more orders in the future and I highly recommend doing business with this company."


Verified
5/5

2016-08-17

Speedy Service

"Service and prices excellent"


Verified
1/5

2016-08-16

"I ordered a Filson strap vest. Several days went and I never heard anything or received my item. When I called, I was told that it was out of stock and that they would refund my credit card."


Verified
5/5

2016-08-16

Filson double bridle leather belt

"Great product and worth the price but shipping to Canada took a long time and tracking once in Canada was not great.. "


Verified
5/5

2016-08-14

Ahead of the game

"Merchandise arrived on time for trip as promised. The Tilley hat was a little different than pictured on the Outland website. I called customer support and while the customer support person was not very friendly (maybe she woke up on the wrong side of the bed), she was efficient and sent me a return label so I could return the hat. Liking the hat very much I decided to keep it even though the headband was a different color than the one on the website."


Verified
5/5

2016-08-12

Awesome job

"Great product. Thank you. "


Verified
5/5

2016-08-08

100%

"Delivered exactly what was ordered at best price found on the Internet in just a couple days. Perfect."


Verified
5/5

2016-08-07

Love the Tilly!

"Best price for my Tilly here at Outland! Arrived quickly too. "

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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Verified
5/5

2016-08-05

Very pleased!

"Came in quickly and my visor looked exactly like the picture, love it!"