"I bought a Osprey scope took it to the range elivation turret did not work, i sent it back to get fixed or they would send me a new scope, long story short they lost my scope and refuse to do anything about it."
"I bought a Osprey 10-40 and put it on my 50BMG as they claim it will with stand that weapons recoil, the shots where all over the place at 150 yards so shots at a mile are impossible. I suggest you try a BSA as I did it works fine. And I have my receipt. I guess they figure not one would actually put it on a 50."
"I purchased a 6-24 x 50 scope from one of their dealers.
However, when I went home, I found two problems with the scope I was given.
Problem #1 was a tiny bit of rubber O-ring hanging from the seam on the objective lens.
Problem #2 was a problem focusing the reticle. I couldn't screw the ocular lens down tight enough to bring the reticle into focus. (and I have 20/20 vision, so that's not the problem).
Problem #3 is the general focus of the scope, I can't get the scope to focus . . .at all.
Now, on to the REAL problem with Osprey International/Prestige Law Enforcement.
I attempted to contact them this morning to see if there was a warranty.
I spoke with a young lady named Q***** (full name removed due to snottiness), who wouldn't even allow me to explain the problem.
The first thing right out of her mouth was "Do you have the receipt?"
Not "What's the problem?" or even a question about the scope, but "Do you have a receipt?"
I explained that I did not and told her where I bought the scope.
I was immediately given a phone number of an Osprey dealer out of Washington.
Okay. . .I'm in Colorado and explained that to her.
Her response was "they probably did the show."
After several more attempts, I got her to finally admit that the scopes have a "Lifetime" warranty, but ONLY IF YOU HAVE THE RECEIPT.
I was advised that this was "STANDARD POLICY."
Interestingly enough, there is no mention of the warranty or requirment for the receipt for warranty work included in the packaging.
So, until I can track down the dealer (which doesn't seem to be a regular stocking dealer for Osprey International. . .or at least that's what I'm expecting to be told by Osprey/Prestige Law Enforcement), I'm stuck with a non-functioning piece of glass, glue and metal.
Osprey International / Prestige Law Enforcement's Customer Service is HORRIBLE. Do not expect to get anywhere with them.
They do not want to hear the problems with the scopes.
They obviously do not support their customers.
They do not include any warranty information on their scopes.
And, it appears they do not have a Code of Conduct for their dealers.
So, take a risk by buying your Osprey International Scope. You had better laminate the receipt (if you get one) and store it in your Safe-Deposit Box, just in case you ever need any warranty work.
Otherwise, don't bother. Spend your money on another brand.
"
"Ordered the Laser Rangefinder (EMC2 Comet) with speed reading from HeartlandAmerica. Received unit quickly. Unit worked fine out of the box. Used unit about a week with no problems. Set unit on shelf for about 3 month. Needed to use unit last week and found display OK but would not do any calculations (no readings). Since HeartlandAmerican does not repair units and has only a 30 money back guarantee, I had to contact the manufacturer - Osprey International, Inc.
Went to web site where it is stated that a responce will be given in 24-48 hours. I waited the 2 days and sent another email request to Tech Support. Then a third request. Then I called the 770 number and it dropped me off so I redialed and left a message. Mr. Pagley responded the next day by email and in two days, they had shipped a replacement unit. Our units crossed in the UPS shipping routes.
Satisfied with new unit. Works great. More attention needs to be given to answering email requests from customers. Perhaps I was the only one in America who had this problem that week.
There is a two year warranty on the unit which is great. It is amazing it works as stated. Great Tech Toy for home use or law enforcement."