"Don't trust the reviews on Orvis, they will not allow you to write a review that included any reference to mixed up orders or poor customer service... Lets face it, their service or lack there of is a primary part of the product they sell, if they get that wrong then what good is the product. In my case they sent me the wrong color item, it was not worth my time to even send it back, we are talking about a $57 item. That said, I wrote a review and they refuse to publish it; there was no offensive language, just merely the same explanation I wrote above, however they take it upon themselves to mislead customers by cherry picking reviews they allow published. Good Bye Orvis!"
"Orvis has some of the worst customer service I have ever experienced with a mail order company. Particularly with their online chat customer service. They use annoying automated messages, for example one operator said in the opening statement that she would be happy to help me with that issue and I set her straight and told her that I hadn't mentioned my issue yet. I've had bad experience with all my online chats with Orvis that just ended up returning all of my items for a refund, I will shop somewhere else instead.
Orvis' items are way overpriced and their shipping costs are outrageous as well. "
"I visited the store in Chicago and loved it! Great experience and better than shopping through the catalog!! "
"I've always had trouble with Orvis' sizing. Their size chart uses extreme vanity sizing. This absolutely does NOT work for on online/catalog company...
They have no free shipping and no free returns, therefore I'm out $20 every time they lie about their sizes. I'll just stop shopping there.
They also blocked my negative reviews of products on their website. No wonder everything has five stars... For this, the company gets a 1 star review."
"I have been ordering clothes from Orvis for several years and it has become my go-to store. I've found the clothes to be of good quality and reasonably priced (although I usually wait for sales). One very convenient feature- the bags that their products are shipped in have a convenient perforated section and the bag can be used to return the item if desired. Each package also contains an Orvis mailing label for easier return. "
"We don't have a complaint with the products they sell, but with their customer service and catalog department. We have asked repeatedly over several months to be removed from their mailing list, yet we continue to receive their catalogs in the mail several times a month!"
"Used Orvis for 30 or more years. I don't believe there is a finer company on this planet. Excellent clothing and fishing gear, the OLDEST mail orderI house in the USA didn't get that way by being shoddy. Returns are never a problem, you will not go wrong with Orvis or you WILL get your money back"
"I purcahsed an Orvis fly rod reel combo based on Orvis reputation. The foot of the reel broke immediately. Not concerned I contacted Orvis for a replacement. They had me send the entire combo back for replacement. After at least 5 phone calls, a few emails and promised delivery. I still don't have a combo. Speaking with Leoney as well as 4 other reps I was promised a new combo. Considering all the other top quality fly equipment on the market, I would think twice before purchasing Orvis again. At this point I am out the total cost of the combo."
"I was looking to purchase a new fly reel and float line. I came across a special deal that orvis was promoting at their website, which was to purchase any of their reels and fly line and they would install the line with backing for free. I ordered the BattenKill 5/6 reel and ClearWater Floating line. I received three emails after my order - One to confirm order, the second to confirm the free backing promotion, and last, the tracking number. My order arrived in an short time. I was very pleased with orvis' internet purchase."