"I bought a pair of thumb splint from this company. I tried them on, but made sure to keep the box intact and they were uncomfortable. I called the company and got the directions for returning. I mailed it with tracking and I know the company received. I followed the directions as they had outlined, but I never got my refund. I emailed them twice without receiving a response. I recommend others to stay away from a company with such poor follow through. "

"Items arrived in perfect condition and are working perfectly. The product is fantastic and the customer service is a refreshing change from normal internet vendors. I did leave positive feedback on Amazon as well."

"I ordered a night splint for Planter Fasciitis on May 19, 2010. After placing the order I never heard another word from them as to item being shipped. I finally received the item, it was below substandard and I emailed them back to return it. Never heard a word. I finally called their toll free number and left a message as you can't speak to anyone live. I finally received an email with the return instructions on 6/2/10. I shipped the item back on 6/3 and gave it some time as it should've been received by them in two days. After several emails to them inquiring as to the status of my return order I heard nothing until yesterday 6/18 informing me they are so back logged with returns that I should hear something in one business day. Stay away from this company as their customer service is lacking and I checked their rating on the BBB and they are rated an "F"!! Their shipping prices are very expensive and if you return the product you have to pay an 18% restocking fee. The item I bought was really junk. Update 7/6/10: Now the company tells me they never received my return therefore will not refund my money. It was sent back to them in the same package I received it in. Stay away from this company - they are scam artists."

"Buyer Beware!! I ordered two Swede-O Atom Ankle Braces from this company. What I thought was going to be a pleasant transaction turned out to be a nightmare. I inquired about their high shipping rate, and they gave me a 10% coupon, so I placed my order on 1/21/10. Five days later they said my order had shipped, but did not have a tracking number. The next day I asked for my tracking number, and they sent a second request to the shipping dept. for the tracking number. Then I got the tracking number on 1/27 that it had shipped. I received it on 1/30/10. I put one brace on, it was not supportive at all, very flimsy plastic that bent easily, and was too big (I ordered the smallest size). My ankle bent it right over easily. So I requested a return number and "paid" to ship them back. They received them back on 2/4, but only acknowledged receiving them on 2/5. After several calls and emails about my refund, it finally appeared in my account on 2/15 - 11 days after they received the items back. They state 3-7 business days for a return to be issued. But surprise they only refunded $43.53 of my $58.98 paid. After several emails as to why the amount was not in line with their 18% restocking fee, and I finally was notified that they also took back their 10% coupon they gave me at the beginning of the transaction! One is not able to speak with a person at this company except only to order something. If you want a refund, or have a problem, all you can do is email or leave a phone message. No person will speak to you. To sum it up, this company is a scam (in my opinion), is not professional, is not prompt with shipping, nor refunds. And their products are trash. So save yourself the kind of ordeal I went through, and stay away from this company. I lost a lot of money in this transaction, and a lot of time as well. And have nothing to show for it."