"The wheels showed up promptly and were just what I was looking for."
"Everything was exactly as described. Would buy from them again. "
"A mechanic doing a test drive bent a rim on our 1992 325c BMW. I was certain the new wheel wouldn't match the other three wheels, all 25 years old. Had it mounted and actually couldn't tell which was the new wheel - matched perfectly. Very reasonable price, especially for anything that fits a BMW! I was actually completely surprised the wheel purchase was perfect the first time."
"Overall this was an amazing experience. I cannot say anything negative because the transaction was flawless and the product perfect."
"Ordered factory correct wheels, (2), arrived on time, look brand new!! Very satisdfied with service and product."
"Why was my review removed?
Here it is again.
Details:
-Wheels purchased in 12/16 and mounted 5/17 (this was the proposed timeline told to them as well
-They never confirmed with pics the color of wheels, however HQ/displatch and sales had the pic of the wheels and color. They did not send me pics or anything they sent the wheels and charged my card.
-Once received they looked fine, even with slight color issue it was ok until in May the dealer mounted them (winter to summer tires) they were different wheels all together. Diff offset according to dealer, color and need alignment and balance and much more. Cost me 544$ from the dealer to get all this done and 386$ for tires for the 480$ in wheels already spent.
-Tried to resolve with them and amex with no result since their POLICY is your problem once you inspect and keep the delivery.
-The customer service is pretty good and they try but their policies and management and leadership needs to be open to a discussion and not firm in black and white rules.
-They need to have not ever sold me two different wheels, or QA it, you cant take money and then think there are no repercussions for a falsely advertising product, which could have been a simple miscommunication of your part, but instead you use a policy as a fall back to cover your tracks.
-The proposed solution would be to find the right wheel which they do have most likely nor does anyone else. So I have proposed buying all my wheels back and then I will purchase from them and pay the difference as needed for matching 4 wheel set for my Lexus 200nx.
-I hope they resolve this so I have 4 matching wheels. I will even pay the mounting and dismounting which is another policy they dont have any leeway on.
If they just had a dialogue or bended a little then could have been resolved very easily. Now I have to make sure as a consumer everyone is aware of their poor business practices.
Ultimately only an expert could tell the wheels were wrong (visual inspection would pass for everyday ppl non car certified techs), now I will have to rent a car for this swap or they will have to mail the wheels and then charge back and buy my other wheels including 2 they charged and two they have to buy."
"Timely delivery, I'm very pleased"
"Good catalog, accurate picture. Excellent phone. Delivery prompt."
"Excellent product. Original factory wheel. Fast service."
"The wheels were like brand new ! and fast delivery"
"Item was delivered as promised"
"I have never had a better experience. I actually called their customer service line. Not only were they helpful, they were knowledgeable and patient. "
"The wheel was not in as good a shape as I thought it would be."
"I was a good business transaction. Was Looking for a full size rim to get rid of my mini spare. It did the job the rim is new, a little bit on the pricey side, but that seems to be the norm for the make of my vehicle."
"Everyone was very polite and willing to help. Thank you to all who helped me with my purchase. I wish that most on line services would be this fantastic. Very easy to talk to, shipping was easy to track, it arrived when promised, and most of all was packaged very well. Arrived in great shape. Thank you agin. I would highly recommend this company to anyone interested in new and reconditioned wheels for your car or truck. "