"I needed the parts I ordered next day/asap. The customer support person I spoke to was kind enough to push the order through the warehouse to get the order out same day.
Previously I tended to use newegg for the majority of my orders, but now I check orbit micro first. I couldn't be more pleased w/ the service I received, and the parts selection is great. Outstanding.
Tom"
"I haven't written a review for resellerratings for a very long time, but just had to return to comment on my order from orbit micro. I've never had such amazing customer service from an online or b&m store, ever. Within hours of my order, customer service contacted me, automatically opened a ticket, etc, and let me know that it would take 3-4 days lead time for assembly - they wanted to warn me and check that this was an acceptable delay. It was, I let them know, and in 3 days the items were shipped. They contacted me again in a few weeks to make sure everything was resolved to my satisfaction. I talked to actual people every time, never had to work my way through automated replies. They initiated all contact, I never had to go out of my way to ask why my stuff hadn't shipped. I can't speak highly enough about their customer service.
Obviously, on top of it all, they have a very unique selection of very hard to find hardware. I was happy with what I got, and will check them first next time."
"Got what I wanted when I wanted. Thanks!"
"I am an experienced in IT and computers in general, and I have done dozens of bios and firmware updates to equipment over the years, but this one time I made a small mistake that almost costed me a $200+ motherboard... I flashed the wrong bios in it!
As it was in EOL I realized that chances were that I would not be able to find a replacement bios chip for it, and it would be junk.
I got in contact with several places but no one had it in stock, until I found Orbit Micro. I ordered the bios chip, it arrived safely, I installed it and it worked perfectly.
A $200+ motherboard was saved by a simple and small $10 bios chip that came when I almost had lost hope for it.
Thank You Orbit Micro!"
"I was impressed on how easy it was to find my part, order it and recieved it so quickly. I will be back! thanks, Jean"
"We spent hours in failed searches for an adapter from PCI-E X4 to X16. Finally we found Orbit Micro and in minutes were able to order the correct adapter. Prices were reasonable and shipping was on target. The best part is that the adapter worked as advertised and solved my problem!
Tom Morgan"
"I had to open a ticket to assist in my payment, as my bank decided it didn't like Orbit Micro (my fault). I was aided immediately by very friendly staff who helped whip up an invoice for Paypal.
Orbit Micro has a great selection of products at decent prices, but the staff really make it worth shopping there. I know that if I have a problem, they will be there to help."
"The items I ordered came in great condition and arrived promptly. Excellent service; I would definitely use Orbit Micro again!"
"Easy to use website and fast processing. Order was shipped the same day it was received."
"Daniel Mostrom: Everything arrived and Thomas is happy with his new system!
Thank you for your help and assistance. You were very quick to respond, great to work with and I appreciate your follow-up. Awesome to work with you. Next time I need anything, I hope to be able to work directly with you. (Please pass on to your mgrs.)
Thanks,
Teri Coward
Microsoft Business Administrator
"
"great company,fast ordering,easy to follow website.Product exactly as advertized and fast shipping! What's not to like?"
"The online textchat was very helpful. I was able to get information on the product I was looking for immediately. The salesman I talked to (Daniel) was very helpful.
Once the order went in, it was shipped quickly and arrived quickly.
The only problem that we had was when we tried to purchase with a PO. They said that if we purchased using a PO, it would be delayed a week, and that if we wanted the order shipped quickly, we should use a credit card. I suppose this policy is in place to minimize fraud, but a week delay seems unnecessarily long. "
"Wow, ordered late in the day EDT, order was in my hands the next morning. Impressive service and a great selection of products!"
"This was my first order from Orbit Micro. My experience was excellent! I found exactly what I was looking for at a good price. It was shipped quickly and well packed. Tracking info was promptly e-mailed to me. I will definitely order from Orbit Micro again."
"Good speed in getting me the product. The product appeared faster than expected. Will buy from the company again."