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Verified
5/5

2007-10-18

"I ordered and received a covered roasting pan in record time. The price was right. Lisa followed up with me to be sure I was satisfied."

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Verified
4/5

2007-09-24

"Great service, rapid delivery and the product I expected."

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Verified
3/5

2007-06-11

"Bulbs were shipped in a small bubbled envelope and one of the bulbs was busted"

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Verified
5/5

2007-04-12

"One Stop offered an excellent price and very fast service. I would definitely purchase from them again."

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Verified
1/5

2006-10-23

"They charged credit card and didn't ship anything.
Online order status is not updated.
They don't andwer e-mails or phone calls.
"

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Verified
5/5

2006-10-01

"Item came on time and as expected. Liked the fact that they e-mailed me every step of the way."

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services

Verified
5/5

2006-08-18

"I'll admit I was little skeptical about a company I had never heard of but what a great find. Outstanding service. I placed my order on Monday, had the bike trailer we purchased on Thursday. My only criticism of One Stop Shop Catalog was I did not get an email confirmation once my order was placed. I did send their sales department an email asking for a tracking number and I got a response within 5 minutes and I'm not talking about some automated reply. Great deals, great service and no shipping gouge. If they can expand their product offerings and keep the same level of service, Amazon, Buy, etc will be out of business. Deals like this is what web retail was suppose to be. I highly recommend this seller"

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Verified
5/5

2006-06-22

"I ordered a Black & Decker Typhoon floorstanding fan. My order was shipped promptly in the original packaging. Extra tape was used to seal the top and botton of the package as well. Fast, accurate service."

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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Verified
5/5

2006-06-17

"The order was processed, shipped and arrived promptly. It was a pleasure doing business with One Stop Shop."

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Ease of ordering online
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Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
N/A
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
5/5

2006-06-09

"Wow! I would certaily recommend this website. I had never heard of them before but they offered a great price on the product as well as shipping so I took a chance. I am so glad I did. I placed my order on a Wednesday night around 7 PM and my order arrived a day and a half later on Friday morning via UPS ground. What a surprise. Great packaging and greatest of service. I will definately do business here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-05-04

"Researched the product I needed for a while and kept returning to onestopshopcatalog.net, as it had the lowest price by nearly 40%. The site isn't the most modern, and the company uses the yahoo shopping baseline, so I knew it was a small business. There was nothing on the store in any reseller rating sites I could find.

I took the plunge on Saturday morning, and recieved my confirmation quickly. I went with the cheapest ground shipping, which was resonable for the weight of the product (large battery charger), and was a bit surprised when the product arrived Wed evening. Alot quicker than I expected honestly, which told me they didn't let the order sit around. So bonus point to the store already.

Knew something wasn't write with the product as soon as I opened the manufactors packaging. Something smelled funny, as in burnt. Inspected the charger and it appeared new, not a scratch, marr or anything, but it smelled. Plugged it in and nothing, no indicator light, nothing and the smell increased. Tried one of my batteries for a moment, no change in indicator lights so I was pretty sure my nose called it right from the start, the unit was defective/DOA/etc. One strike against manufactorer, but now I was going to see how well this online store handles things.

Wrote an e-mail in the evening explaining the series of events and the request for replacement product and arrangements for returning the defective product, and sent it off. I woke on thur. morning to a short and appologitic e-mail from them, stating the replacement would be shipped out that day and how to return to them the defective product. So more cuddo's to them.

While I've had my share of problems with online shopping, and even in store shopping, sometimes defective products just get home with us. I think the manner a store handles that, especially online, really tells the story.

So many cuddos to onestopshopcatalog.net
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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