"When talking about customer service, my family and I haven't had a problem. Representatives are nice and take their time to try to solve problems. However, when it comes to delivery, it's a 1/5. If it was possible I would give them less than half a star. Out of the 4 times packages have come with ontrac, there hasn't been one time that the delivery man is able to leave it at the door. Not even that, he hasn't even enter my apartment complex. Messages saying that the package has being delivered AT THE FRONT DOOR are never true. Not even the front door of the apartment complex, which if that was the case, it's completely unacceptable. I have no idea how is ontrac still operating. This is probably one of the worst shipment companies out there."
"Over the past 3 months, 4 packages were not delivered, driver stated "delivery address not accessible". UPS and Fedex are able to drive to my front door and deliver. During this time one package was marked as "delivered at garage" it was not delivered, I was in my garage all day working on projects, driver never came to my property. Another package was left in the street and was damaged beyond use. These were all items from Sam's club, Walmart and home depot. Finally replacements were shipped via FedEx and were delivered to my front door in perfect condition. ONTRAC is absolutely the worst. Poor customer service and incompetent delivery drivers."
"After waiting 3 days past the delivery date, I called. They couldnt find my package, which was being delivered from the same state. If Bestbuy would have just given me the address, I could have picked it up by now!"
"Virtually every time I have had something shipped by OnTrac it has been lost, damaged, misdelivered or delivered late. And/or the driver has been rude. Just the absolute worst of the shipping companies. I now query companies, and if they say they will use OnTrac, I shop elsewhere."
"i have nothing against all shipping company delivering goods to the customers during this pandamic, in fact, i appreciate their service by setting out drinks and snacks for them. But this review is for the investigation team.
Driver indicated he delivered a package to my front door. I was home due to shelter in place so i am certain he did not come into the community. Because in order to do so, he needs to call me from the private gate call box. (what OnTrac has on file was a very old code 5 years old) On the same day when i disputed the note driver left the package by my front door, OnTrac contacted the driver and driver changed his statement saying package was left outside the community gate (duhh, you don't have the new valid gate code) . OnTrac GPS shown he was at the 'Right area/ location" and said he delivered to the community of 4mailboxes, (mine is 3 homes) . All the statements contradict one another.
At the end of the investigation, OnTrac still insist driver delivered to the right place and hence Nordstrom refuse to replace or refund my order. Even when i told them i have surveillance to proof driver did not come to my private community to deliver package let along walking to my front door.
Irresponsible company. Business should avoid using them for high price items. "
"As promised, my delivery was on time by end of day. Person who delivered my package was courteous and friendly. "
"Always used Ontrack from my suppliers...until now. Drivers not truthful about deliveries and for their own convenience enter a "refused" entry when they feel like not delivering the package. This is just poor service and my business has suffered delays because of it. "
"Horrible customer service. Will not reply to emails will not answer their customer service phone. Stay away. DO NOT use this service. "
"Anything is better. Literally anything"
"The worst experience from a parcel company ever. The status info is incorrect when you track shipping. When you call to clarify they assure you that your package will arrive and flat out lie. I would never choose them ever for delivery service. Just horrible service"
"Well they said package delivery but nothing was there my daughter was right at the door at the time they said they were delivering my package ridiculous !!!"
"Once again, I cannot trust OnTrac for my deliveries. I don't know why I keep trying and giving this service a chance. The pickup service they try to provide does not work as it is never picked up on the right date or not picked up at all!"
"Worst delivery service. Twice i had the same item deliver because first one wasn't send and again it never showed up on my step. I have a camera that shows nothing showed up that day either... I would never deal with a company that uses this **** no deserving of 1 star bs. Been on the phone to speak to customer service for 13 minutes still no answer."
"Horrible. Packages never arrived. Had one excuse after another. Finally cancelled and started over, WITH A DIFFERENT COMPANY!!! Minus 100 is my real rating for Ontrac."
"they say delivered but it's been dellivered to someone else."