"I don't know much about motorcycles but the guys at Old Bike Barn helped pick out a gift for my biker husband it arrived fast and he was super happy all at a great price. Thanks guys."
"Great election of parts for my Cafe Racer build along with fast and courteous service. I even spoke directly with "Bear" when I had a question on installation. Old Bike Barn Rocks!"
"Old Bike Barn is amazing! I ordered a part that didn't end up fitting, I contacted them and they found the correct part and told me to keep the wrong parts and that they would send me the correct part at NO CHARGE. That is quality service."
"great experience shopping with OBB. They have a really helpful customer service and the delivery process is fast and neat. they also have a vast variety of good quality parts which are easy to find on their user friendly website. Will for sure buy more stuff from them."
"Just want to say "Thank-You" to Jai Molloy. I received a wrong part on my order, but after a quick phone call the problem was corrected. I received the correct part very quickly. Thanks again. Dale "
"Old Bike Barn.com
I ordered a sheepskin gel seat cushion for my Harley. Their web page doesn't tell you if items are in stock or not. They e mailed me back and said it was out of stock, but they had the same thing in the Brand "Royal Riding". I said "OK, if it is exactly the same." When I got it, it WASN'T sheepskin! It was neoprene!!! Easily confused right?!?! It comes in a clear plastic package, and Sheep's wool and neoprene look SO much alike!! Well I called their phone number, which they never answer, and left repeated messages. Sent several E mails that were never replied to. Then checked the Better Business Bureau. UH OH!! Stupid me!! I should have checked there before ordering!! It says they ship out the wrong parts and have terrible customer service! (Imagine that!) I never got a reply from them, so I returned the package and had to contact my credit card company and have them remove the charge. BOTTOM LINE....DO NOT ORDER ANYTHING FROM THIS COMPANY. YOU WILL BE SORRY!!"
"People that write negative reviews are usually negative people themselves. You normally attract what you are alike and you don't give much chance for something positive to happen when you are negative. I ordered (4) carb rebuild kits on Tuesday 1/11/11, got confirmation right away and shipping email the next day. I received my package Today Friday 1/14/11. The part was just as described and I received it practically in less than 3 days. Keep up the good work OBB. To all those negative people out there, I hope 2011 can replace your negativity with positivity and you will see that everything is going to be allright.
Sincerely,
R.Joubert"
"I have ordered a double lead ignition coil from old bike barn and i am awaiting the arrival of said item which i know will come.As i have ordered a throttle pull and push cable and recieved them before.I SEE THAT THERE IS A LOT OF NEGATIVE THREADS ON A SITE OLD BIKE BARN GETS A BASHING i think people let there frustrations get the better of them sometimes.All i can say is that i have not had any bad experiences with old bike barn as of yet for the past 3 years and still will do business with them.Hope they keep up the good work as the old saying goes "
"Placed an on-line order on 21 Dec. 2009. Initial contact w/ OBB.com was via e-mail on 28 Dec. requesting status of my order. Since then, it has been nothing but "ring around the may-pole" with these guys. Family ran business -- much like -- the James boys or the Clantons. Kept telling me that the sprockets were ordered and that the manufacturer kept forgetting to put them in the shipment. Finally on Feb. 19th they shipped the chain with a promise to refund the $$ for the sprockets and the chain since they screwed my order up so badly. Patience is a virture, but not with these guys. It is now approaching 3-months since I ordered with them and I have the chain and am still working a refund for the sprockets they probably never had or intended to expend any energy getting. Please investigate these guys before you order through them! I will never do business with them again!"
"The first time i ordered my part (motorcycle ignition) it took these guys a few weeks to notify me that my credit card did not go through. When i re-ordered the merchandise, i waited and waited again. i sent them an email asking where it was, and the replied that there was issues with the order and they were sending it. all of their emails were vague about whether or not the part had been sent yet or not. i finally complained enough that i asked for them to ship it free and it arrived after more than a month. the part works, but is not the right size (though their site says it should fit my bike) on their site, the links for 'satisfaction guarantee' 'price guarantee' and 'return and exchange policy' dont work. never doing busness with them again."
"Well, it's been almost 3 weeks now and the package has yet to leave Old Bike Barn. If there's one thing they are very good at, it's promptly charging for products they don't have in stock. It took 10 days before I even learned there was going to be a delay shipping the product. Don't buy from these guys if you need something sooner than a month out.
UPDATE: Got the package, Shipping manifest matches what I ordered (a carb sync gauge and 4 carb kits), yet the package only had one of the rebuild kit. Nothing in the package is hard to get and my local shop can have the same items the next day, so don't bother with these guys."
"Scammers?!
That would be polite...in reference to The Old Bike Barn.
These Bozos...took my money....made me wait three months and then
....wait for this little gem...
stated that my credit card company billed me (how would they know that....considering the following)
but...
did not credi TOBB with the money...thus they could not send me the tires I purcahsed.
Three months!
They then had the nerve to say...check with your credit card company!
This was after at least three e-mails to and from them...stating ...from TOBB that the tires were on the way.
A total time waste....
D not run from this company...just put them on a check list that says
"he best way to "win" is not to play the game...at all with them"
Total nonsense company!
Plus I purchased the tires from a company in Medford ...less expensively
and...on time delivry.
If you see their website....totaly put it in a box that says....
incompent...unreliable...alcholic mentalities.
DCW"
"Run, don't walk this "family owned business" are the biggest scammers on the internet. They will quickly charge your credit card and not ship the merchandise. When push comes to shove they will only ship part of the order. DO NOT DO BUSINESS WITH THESE FOLKS you will only loose your money. I have filled a complaint with the NY attorney generals office and have requested VISA's assistance with recovering my money. I wish I had first checked them out on the internet before ever placing an order with them. Be advised they now ship your money to Canada to deposit to avoid US Prosecution. Although they say there based in the U.S.A. your money is deposited in Canada and your credit card is charged a Exchange Fee. When you do reach them on the phone they are extremely rude and refuse to give you there name.....BUYER BE VERY WARY !!!"
"Company has had a MAJOR downturn. Look at reviews and blogs. Sluggish response. Quick to charge your card, but then impossible to contact. Huge customer complaints. This would have been my 4th order from them. They have always come through, but slowly. So I didn't do a background check. The order has been cancelled for over a month, and I still do not have a refund. My credit card company is working at it.
Please, don't do business with Old Bike Barn. Someone should lock down their website.
Follow up: I initiated a grievance procedure through VISA and we are finished now. My $360 is back in my account and I am done with Old Bike Barn. It took several emails, a couple phone calls, one fax and two mailed packs of evidence, but VISA came through for me. "
"These guys are scamers. Do not do business here. They will lead you on and then deliver nothing. I made a $176.36 mistake, don't you do the same."