"I purchased some standard weight sheet protectors, plastic folders, and a poly binder and was pleased with the quality of them all. Some one is almost always asking me if I need any help when I first get in the store-they greet the customers."

" I had to purchase a new HP ink 2`1 blk as I previously, on 10/21/09 had paid for a ink refil and it would not work in my printer. I took the cartrige to a Walgreens and they said there was no ink in it. Office max refunded me the cost, however it cause delay for me due to not having my printer avialable for use and extra trips to the store."

"I make a lot of presentations where handouts are provided for participants. The "Corner Lock, 2 pocket laminated folders" are durable, have a slick finish that looks professional, designed with corner locks so contents don't slide out when folder is tipped, and provide slits to add your business card. These are economical at $1.09 per folder."

"Racheal made copies for me fast and efficient. She asked if I needed anything more and even made a few helpful suggestions. I'll be back with more of my business."

"I have gotten more intelligent advice on computers from employees at office max than employees at chains more associated with computers. They know how to explain and talk about technology without being too vague."

"All staff on board were most helpful and anticipated what would be best for me to do concerning the GPS purchase. The cashier, obviously new on the job, was careful to explain the warranty I purchased and showed me where to call if I should have questions or problems. My whole experience at this Office Max today was a pleasant one. Thanks, Sandy Gallagher"

"I was helped in finding this item--employees where very helpful and nice."

"I purchased Quickbooks for Retail software and discovered after loading it on the computer that it was an educational version. No where on the package did it state this. After calling a Quickbook representative, he stated they do not put this on the packaging which we couldn't believe. We went to the OfficeMax store on Haggerty Road in Northville, MI and spoke to the manager, he was very nice and willing to work with us. The manager let us exchange the Quickbooks we had bought for another one and told us if the new one was an educational version to bring it back and he would refund the money. This is an excellent example of keeping a customer satisfied and ensuring the customer will return to Office Max for additional purchases. Thank you. "

"I received an automated order confirmation saying the order should ship within 1-3 days, then didn't hear a word from them. On the 4th day, I sent an email asking when my order would ship, and the next day I received a reply that someone would contact me. I then noticed the funds had been withdrawn from my account. The following business day, I received a call stating that unfortunately the product was out of stock and my order was going to be canceled. I do not appreciate when funds are withdrawn from my account before the order ships."

"I WAS VERY SATISFIED. THE CLERKS WERE HELPFULL AND PLEASENT. THE ITEMS WERE IN STOCK AND THE PRICE WAS FAIR. i HAVE SHOPPED AT THIS STORE OFTEN AND NEVER HAD AN UNPLEASANT EXPERIENCE"

"Just had my pre-order for windows 7 cancelled by them. Was sent a one sentence email with no explanation as to the reason why. Will NEVER, EVER buy anything from this terrible company again. It's only a matter of time before this awful company goes out of business. "

"I purchased Ctrl Center from Office Max to fix my pc. They went out of business shortly thereafter and Office Max would not refund my money. There was not way to contact Ctrl Center for a refund. Later a new company answered the phone. Plum Choice. But they would not refund me or fix my pc under the program that I purchased from Ctrl Center. Office Max took months to tell me that they would not refund me either. And by then it was too late for my bank to reverse the charge. Never again to Office Max. I will go out of my way to avoid this lying cheating company."

"I ordered several boxes of nice pens. They arrived, surprisingly, the next day. The package used to ship them was a loose bag, so the boxes were a bit crushed and some of the pens fell out of their boxes and were at the bottom of the bag. No biggie, especially since shipping was free for larger orders and there was no damage to the pens themselves. Also, no tracking info is made available."

"It's the WORST customer service that I ever experienced so far.

I placed an order on 5/19 for a Sony laptop from Officemax.com. After waiting for 3 days with no shipment info, I called on 5/22 to check the status. The CSR told me that the order is being put on hold because my shipping address is not the same as my billing address. She transferred me to credit services, Sylvia. She claimed that she left me a message on 20th; which I never receive, but it could be my phone error or something. I asked if I can get it expedited since I need it this weekend and she said she can't. I asked to speak with a supervisor and there is no supervisor available until Tuesday. Ok, so I ended the phone thinking everyhing is fine now after confirming my shipping address with her.
When I got home from work around 7pm I got a voicemail from Sylvia and she said to call OM back. And of course, OM credit services is closed by that time and the regular csr wanted me to call back on Monday. At this point, the csr said the order is still pending and he didn't know why since it's being hold by credit services and I can called back Monday to find out. So I decided to just cancel the order. And the csr just said ok right away without trying to solve or help me with the issue. I guess my $ 880 purchase is not big enough for Office Max.
I never had this much problem ordering from a big or small online store by having shipping address different than billing address. And I did the verified by Visa too, so I don't know how much more confirmation that they need.
Oh yeah, I also ask the csr for corporate number and he said to just go to OM website and search. The CSRs are not very helpful, worst customer service ever.

UPDATE:
After cancelling the order and get confirmation #, an email came a day after (5/23). It said that I can't cancel because the laptop is already shipped out. I thought the credit services need more information????
I called back this morning, 5/26. and the csr (Yasmin) said that apparently the product was already in the shipping process when he tried to cancel last Friday, so that confirmation # that he gave me is not really a confirmation # of cancellation, only for that call.
I asked him how did the credit services get the additional information that was needed. Of course, he didn't know and wanted to transfer me to that dept.
I'm tired and I just asked to being transfer to a supervisor (Lydia). She's definetly a better person to talk to (no high tone). She told me to just refuse the shipment, or sending it back to OM since it's already out.

I have to call OM again once I receive the shipment to arrange the return. I'm done buying at OM. I should have read all the negative review here before placing an order.

But if you guys want to ship it to the same address as your billing, I hope you don't have this many problem."

"Office Max is the king of the bait and switch. This time however is the final straw. I bought a LCD monitor on 4/29 and then after a week of waiting for a shipping confirmation I get an email saying that there was a typographical error on there website and they are canceling my order. Of course for that week I passed on other similar deals that are no longer available. The money I paid for the monitor is still held hostage by them, as I am waiting for a refund.
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