"I have always felt that one should expect good customer service when purchasing an item but that the true measure of a company is how they deal with issues when things go wrong....here's an illustration:

In this case i searched the internet to purchase an AllSteel #19 office chair. I came across OfficeSight and their price was extermely competitive. This is not your regular chair, this is a $1000+ investment and i didnt want to take any chances. I didnt know Office Sight but from the initial email exchanges with their sales rep Peggy Landau i could tell they were serious about service. I purchased the chair and it was delivered as described and on time. No problems.

However, I noticed within a few days of having the chair that it was 'clicking' when leaning back and over the next few months this became something of an irritation. I reported it to OfficeSight and they were immediately on the case. I exchanged a few emails with Gitty in their customer service and when it became clear that this was not repairable they agreed to replace the chair with a brand new one completely free of charge - and i could keep the original one!

If you are thinking about doing business with this company - do it! They are truly what good old fashioned America service is all about. And their prices are unbeatable.

PS I dont usually write testimonials but i felt compelled to do so in this case as their service was so good."

" "I cannot praise Officesight.com enough. Besides offering competitive prices and outstanding customer service, they stand behind the products they sell. We experienced some issues with damages and replacements and Officesight responded promptly, professionally and solved our problems most expeditiously. I highly recommend this company to anyone looking for office furniture. Thanks Officesight for making my purchase seamless!"
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