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Verified
5/5

2003-11-20

"My first order with this company. Nutrend is primarily a PC builder, but sell parts too. I purchased a DVD burner on the 18th, and was delivered to my door on the 20th, with free shipping.

Excellent service, e-mail tracking, price, and notification.

As a frequent Newegg customer, I feel that Nutrend is in the same league.

Will definitely do business with them again.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
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Verified
5/5

2003-11-17

"I am a DJ who needed a particular sound card for some live recordings. The M-Audio Audiophile was purchased for $140 bucks plus *free shipping*. If you thought that was it,your wrong. I placed my order on friday and it was delivered on tuesday. This purchase was my first from Nutrend and definitely not the last.
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
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Speed of web site

Verified
5/5

2003-11-13

"Will definitely do biz again. Other vendors had the MSI "Metis" slimPC case for about %50 more and/or had terrible ratings here on resellerratings.com . Any more, I just have one or two online vendors I always go to because they have the best prices and service. They were of this item twice, though, and I need exactly this one for my daughter who "loves" it. Enter NuTrend and resellerratings.com--good ratings, lowest price around, free shipping. As easy ordering as w. that other company I like (a chicken lays it and it's not old but rather ___ )(if you're one of their customers, you'll love NuTrend as an alternative, I think). In fact, even w. FedEx Saver free shipping, it shipped out the day I ordered (late afternoon on a Friday!)(even though they don't take "rush" orders), and got here a day early. Couldn't be happier, and have already done the right thing and recommended them to friends. I buy about $3000 worth of parts a year for friends/family and have zero patience w. online sloppiness or crooks. Thanks."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-13

"I do not consider myself a hardcore gamer, however I do know the careful responsibility that comes with purchasing a fully customized computer for building one on your own. Recently I purchased many of the highest quality merchandises from Nutrend. All of the products that I received were wonderful, however the motherboard was defective. I soon asked for an RMA order and was graciously approved. Yet, I did not have the time to send the motherboard back in, and thus I had to wait for another 2 weeks or so. I did not realize that there was a time limit on the return shipping (2 weeks), but the Nutrend customer care was very kind and renewed my RMA order for me, and delivered my motherboard back to me in a timely manner. Their great support was definitely a perk from the nonchalance that I usually encounter from other companies."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-10-19

"Good processing speed and shipping times. Ordered system mon morning received tues the next week on free saver shipping! Great build/price."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-10-09

"peace of mind online computer shopping. i was pleased with the service from order to delivery. sales people are polite. merchandise is great. prices are great. delivery was right on time. customer care is superb. i will certainly do business with NUTREND again and i recommend it to all my friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-09-29

"I have been very pleased with Nutrend over the years. I picked out my first PC from them in 1998. Its still serving me today. I just placed another order with them recently and got the same great service all over again. Thanks to the people at Nutrend!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-10

"I ordered my monitor from Nutrend only because Newegg was out of stock. I can say that I do not regret doing business with them. They are fast friendly and reliable. The only issue I had was that I forgot to put my last name on the order (my fault), but they called me the same day and we cleared it up on the phone. My monitor shipped the NEXT day and I had it two working days later! Newegg is still the best, but if they're ever out of stock of something again, I'll definitely try Nutrend again!"

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Overall product shipping and delivery process

5/5

2003-09-08

"Ordered a CPU P4/2.8CGHz 800M 478P/512K. Refered to them through a search on pricewatch. Had cheapest price and I received as stated. Overall, very happy with service."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-09-02

"Placed order for E90FB that was $217 plus free shipping on pricewatch. The order had $18 shipping.
They refused to honor the pricewatch ad.
Unacceptable.
"

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Value the company offers
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
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Delivering products on-time
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Ease of checking delivery status
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
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Ease of checking order status
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5/5

2003-07-31

"I ordered a 19" NEC FE991SB-BK aperture grille monitor. I mistakenly entered some incorrect billing information (unknown at the time), and while I received one incorrect e-mail stating that the order had been charged, I promptly received an e-mail stating that there was a problem with the order. I received four e-mails all stating the same thing, that there was a problem and if it was not worked out the order would be cancelled in four days, which was kind of annoying but I can see why they want to make sure the e-mails arrived. I replied and quickly got a human response from Vincent saying that he had called the bank and the bank said the numeric portion of the address was incorrect. I looked at what I'd entered and realized the mistake. I e-mailed Vincent back and got a quick response saying that the order was successfully charged. The monitor shipped that day.

All in all a great company. I messed up entering my information and they quickly acted.
"

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5/5

2003-06-19

"Updated: I got a call from nutrend and the person who I talked to was very polite in explaining things to me. All of my problems appear to be sorted out, so I'm a happy camper now. I have no problem recommending these guys now that I know what good support they have."

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5/5

2003-06-16

"Nutrend is great. They have great prices and fast shipping. But what inspired me to write this review was their service. One of my sticks of Corsair XMS RAM recently failed (no fault of nutrend). They have a 7 day return policy on CPU and RAM, but I politely emailed them informing them of Corsair's lifetime warranty on this part. They accepted within 2 days. Email responses were helpful and extremely quick - my intitial inquiry was answered within minutes, my RMA accepted within a day or so and I was given a support number to call. Both times I called I was answered by a real live human being within 30 seconds. Anyone who wants a reliable parts (or systems) supplier will be happy with nutrend.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-06-05

"They said that they couldn't verify my address, but they also charged my credit card. Then they gave me the runaround when I called them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-05-29

"ordered a giga model 1455.computer arrived in a timely manner,a little tecnical problems with the machine at first.nutrend did fix the problem and was returned to me promptly and satisfactorily.thanks!"

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process