"I purchased an item they claimed to sell. They don't have it. They aren't refunding my money. They tell me it's 6 months back order or I can choose another item. I'm filing formal complaints. "
"Just purchased a stunning white bistro table. My husband told me the packaging it came in was very impressive-heavy wood box. He assembled it easily (unusual for him) and we both are thrilled with its looks and quality. We are both very particular and I rarely give reviews but this product and service were stellar."
"This company is the biggest fraud, Melody and andrew don't even stick to their words, we bought dinning table and 8 chairs, they only delivered 4 chairs instead of eight and those chairs were of different materials (fabric) instead of leather, so we called them to return, they agreed to refund 400 dollars if we keep the item as it is, it took them more than 3 months to deliver rest of 4 chairs and eventually only agreeing to give 200 dollars refund. When you call to claims department as soon as they see your phone no. they will not pick up your phone and will keep going in voice mails. very horrible service, never order again"
"I was looking for information about some lamps and furniture I purchased from a furniture store in Minneapolis when I worked there years ago. Apparently this company carries a lamp I have. Just by checking out the lamp on their website my phone now receives never ending advertisements. They pop up on all of my apps on my phone. They appear on my CNN app appearing as if they are a paid advertiser for CNN as well as ancestry.com and in my chat rooms. Horrible way to try to get business"
"Bought a fiberglass dining table from Novi Decor in Oct 2015 which on the add states it's "Scratch and Chip Resistant Finish" Table arrived very well packaged, we unpacked and assembled the table and noticed a lot of superficial scratches on the table top. Got in touch with Novi Decor and they replied in an email with instructions on how to remove the scratches with a $75 refund. While looking into the instructions it was evident that the material needed to remove the scratches would cost me well over $200 not to mention the time & effort it would take to achieve such a result especially being an amateur at restoring furniture. I emailed Novi Decor back advising the situation above and the response received was this "Unfortunately, we aren't able to extend a new table or any kind of exchange. We consider this matter closed after the acceptance of the previously offered resolution. "
So much for customer service. Will def let all my friends & family know about this company and their dishonesty.
What a joke!"
"Absolutely horrible. Don't recommend at all!"
"I would not recommend this company I ordered a dining table, entertainment system and sectional which took 2 months to arrive when the sectional arrived it was damaged and I refused the order. I have been going back and forth with customer service rep Emily B trying to get my money back and have been getting the run around going to dispute this charge with my bank. "
"Awful, awful, AWFUL website. After calling to confirm availability and price I placed my order, thrilled I had finally found the product I had been searching for for months. Not nearly an hour after placing my order was I emailed saying that the price was listed incorrectly and they wanted to charge me DOUBLE. Mind you, the price was STILL listed incorrectly on their website at this time so they could continue to bait and switch other customers. Absolutely absurd that they will not honor a price that is listed on their website. Not to mention the price they tried to charge me afterwards was WAY MORE than every other website which carriers the exact same product. I will never shop here again. "
"I dealt with David and Kyle. To be PC, these guys are, um, "cognitively challenged." Biggest time wasters ever.
We called to order a new cover for our sofa, and were assured they could get it for us in ANY color/fabric listed on the manufacturer's website. So we placed the order. We pre-paid, too.
They called back a few weeks later, saying that they had had bad information from the manufacturer, and that we had to pick one from a few select fabric/color combinations. So, we did. We ordered a tweedy brown fabric.
Fast forward (more like crawl) 12 weeks and they called me again. I recognized the number, and I knew before I picked up that they had screwed up. I just had that feeling. Did I mention cognitively challenged?
Sure enough, the cover had come in, but instead of brown it was bright orange. They blamed the manufacturer's website for the mistake (again! they always throw blame. unbelievable.), but said that they couldn't rush a replacement. They were "as frustrated as I was" of course. So when I asked for a few hours to talk to my husband about just accepting the orange one, there was an uncomfortable silence and then Kyle/David/whoever admitted that they had another customer who wanted it and that they had already said he/she could have it.
Unbelievable.
Please don't waste your time with these guys. Unprofessional amateurs."
"I bought a coffee table from Novi Decor and couldn't be happier with the entire process. The website has a big selection of products that you can't find at big chain stores and customer service was very helpful and friendly when I called to see if the table I wanted was in stock. The price was also very reasonable compared to other websites. I definitely recommend this website if you're thinking about buying furniture online."
"I've never bought furniture online before. Small home appliances and such, but never a bed. Needless to say I was hesitant. First of all, I called around several online "modern" furniture sites and received awful customer service (no call backs, no replies to emails, etc). As soon as I called Novi Decor I knew I was in for a different experience. - i rarely if ever do reviews but I had such a nice experience I thought I'd share. They answered right away, were friendly, patience with me and answered all my questions. They responded to my emails quickly when I wasn't sure of something and didn't feel like calling. Best of all, the shipment was fast, the delivery was professional (inside placement, debris removal, nice movers: ) and the item looked exactly as it did online thankfully) oh, and the price was excellent. Not that i'm gonna need another bed for a while, but I would definitely shop there again. Outstanding."