"BEWARE!
This is the worst possible sort of merchant. Merchants like this is why we need to use services such as Resellerratings.com
I did my research and ordered several parts from several different merchants. The part from this merchant was the slowest to arrive by three days.
This was the only part to arrive dead on arrival, which is not the merchants fault. But their behavior once I informed them of this issue is.
I called the company and was refered to Kevin Ma. Kevin happily told me "we do not warrenty parts like that not even for a minute". This was not an OEM part, but a full-retail boxed Geforce 4 4400TI by PNY. But even if it had been OEM, the fact remains I paid for a video card that NEVER worked not even for 1 minute, and the store told me too bad, better call the manufacturer.
Worst store I have ever dealt with."

"relatively good service. not the best by any means.
pretty slow shipment. i bought a cooler master atc110 case. it took them 5 days for them to send the case out. not to mention 2 days to realize that they didn't have the case in stock and had to order it from cooler master.
the only reason i'm getting it in reasonable time is because they're in new york and it's being sent to rhode island.
i would buy from this reseller only if the price offered is MUCH lower than others.
at least they have an 800 service number."

"Bought a Enermax 550watt powersupply. Love the reasonable pricing, and layout of website. Easy to navigate. Recieved it UPS ground a week later, in a box with lots of packing peanuts/cardboard. Great 100% perfect condition. Will buy from them again!"

"No problems, hassle free buying experience. Ordered a GeFore 4 MX 440 video card, online. Easy website to navigate. Quick email to confirm order, and was notified when the item shipped (with tracking number). Received when promised, and card is working fine. Would do business again."

"Excellent Reseller. I ordered 3 items from different dealers on that day, and these people were the first to ship. they sent out my order in UNDER AN HOUR, and it arrived as soon as UPS could get it here ground. The shipping cost was minimal, the geforce Ti 200 was dirt cheap, saved me over $100 off retail. I have been using the product for almost a week, and haven't had any complaints yet. I definately found this retailer to be among the best, I hope more people choose to purchase from them. Notice that although there are only 5 reviews, they are all positive at this time. Amazing since people are more likely to talk about bad experiences than good ones; I am only here because of my experiences with Alvio. (never buy from Alvio, ever)"

"Item was shipped within 24 hours of ordering it. Arrived as soon as UPS could get it to me. The hard drive worked fine, and I am very happy with this company."

"I ordered a Toshiba 16x DVD drive and I got it fairly quickly and it was packaged great. The product worked great and it was cheaply priced. Would order from again and recommend."

"I am very happy with the order I placed at www.novapc.com. After reading the reviews here, I decided it was a decent company and wanted to give them a try. It was the best price on pricewatch.com and the shipping was very reasonable--they don't try to make money off you with S&H. I received order confirmation email in 15 minutes, and next day another email with UPS tracking number for my order. Very professional, good prices, fast and reasonable shipping. What else can one wish from an online retailer?! Will definitely do business again."

"I purchased a Cornea CT-1700 CRT monitor from Novapcs. The item arrived brand new as promised and with very reasonable shipping cost. The order was easy to place on line. Nice followup from Novapcs as to confirmation and tracking number for shipment. No price found on the net was even close to the low price I was able to get at Novapcs. I will do business here again."

"AVOID THIS RESELLER

This is my third and hopefully final comment on my experience with this reseller (see below). I did finally get a partial credit on the returns I shipped them, although since I took a beating on restocking fees and paying shipping both ways, it was less than 50% of what I originally paid. Since they absolutely refused to take back the defective unit, I opened it and did a "post mortem", and sure enough, found a solder bridge between a voltage line and a signal line on one of the PCBs. This retailer absolutely refused to accept that the unit had been defective and would absolutely NOT stand behind the quality of what they sold. SInce I started this saga with them I have connected with a couple of other people who shared similar experiences - good price and fast shipping, but shoddy merchandise and total lack of customer service.

BELOW IS MY SECOND REVIEW

This is a major change in my rating of this reseller based on continuing experiences related to my first (and forever to be my only) order from this reseller.

The mobile rack I ordered from them destroyed not only the fixed drive I placed into it but also two others in the same machine. I spent hours on the phone with Seagate Tech Support verifying that the problem was a mis-wiring in the mobile rack. I had three more un-opened that I wasn't about to use. That was 5 months ago.

In the past five months I have had the worst run around of any merchant in my life, including instructions on their web site to use email, instructions in email to call directly, and instructions on voice mail when called to use their web site. After several circles through their communication "screen" over the months, I finally reached a human being on the phone who then told me the order was aged far too much to issue an RMA.

To compound their inappropiateness of their reply, The RMA person at first told me that no returns were accepted after one month fromn shipping date. When I informed her that I had proof that I had been attempting to contact them since two weeks from the shipping date, she said "Did I say one month, no that's incorrect, it's one week, no returns after one week from shipping date". Considering that this outfit uses the cheapest (and slowest) possible way to ship any order, that (if true) would mean that no returns are accepted, since the clock usually runs out before they are received by the buyer!

I escaculated this to the owner of the company, who finally, after much long and repeatitive discussion, during which he accused me of being unqualified to install a hard drive (I am multiply certified by national organizations for IT hardware and software installation), and of using "crap" drives (SeaGate), he finally reluctantly agreed to give me a partial refund only on the unopened units (which I have yet to receive - there may be more on this later).

What started as a pleasant buying experience (below) quickly went from bad to worse and finally descended into the pits of hell.

AVOID THIS VENDOR!

My original review follows:

"Please note this reseller is NovaTech Computers at www.novapcs.com and is NOT Nova Computer at www.novacomputers.com, who is rated (very negatively) elsewhere here. This was my first experience with this reseller. I ordered a few small components which for which Nova had the lowest price I could find on the web. The order arrived in good order a few days later as expected. The shipping price charged was a few dollars more than quoted, but the pieces I ordered were heavy and the original shipping quote had been very low, so I have no problem with that. I belive the shipping charge is exactly what was paid to UPS for delivery. Overall this was a very satisfying first experience.""