"Pretty immediate shipping, decent pricing, product is exactly as described. Would shop here again, but I'd recommend expediting shipping as ground tends to tie your order up for several days. "
"Fantastic website, great products, incredible service !!!!!!
I have just placed another order and have never received such excellent customer service! A totally trustworthy website with topnotch products. Why shop anywhere else-- because all the others are just "Not Your Mama's KNIVES !"."
"This is a fantastic company to do business with. On Tues., April 14th, I sent them a question regarding one of their items. Within six minutes (!), they e-mailed me the answer. Late in the afternoon, I placed my order, stipulating regular UPS ground service (free with orders over $125). The parcel arrived by 4:30 Thurs. afternoon. I have no idea if that is "business as usual" for them; but, a week or so before, I placed an order on a Sat. and received it on Tues. Not Your Mama's is a first-rate, professional operation. The orders are received exactly as described, and also, if an item is not in stock, it can't be ordered, but they will notify the customer when it comes back into stock. There is none of the uncertainty and seemingly endless waiting involved with backorders. Good job all the way around; I'll be back."
"Excellent customer service. Do I really need to say more? I ordered my knife, it shipped the next day, and three days later, I had my knife in my hands at 50% of the cost as compared to the local gun store. Needless to say, the short wait was worth the money. The staff at Not Your Mama's Knives is extremely knowledgeable in blades as well as guiding you in the right direction of what kind of knife to buy; that is if you don't already have your mind made up. If I buy anymore knives, I know where I'm getting them from.
Pat"
"Placed an order on 1/31/08. Order was slow due to holidays but company put the wrong address on the shipping label which forced UPS to contact the company for the correct address. This delayed delivery another two days. When order arrived the knife wasn't what I ordered. The SKU number on the box was correct but the knife inside was different. I have e-mailed the company twice and called them three times. I have left electronic and voice messages (they won't answer the phone personally) explaining the problem and requesting a call back in an effort to resolve this discrepancy, but so far I have received no response.
The company's response is inaccurate. First the she they refer to is a he, and I never changed my address. They put a non existent address on the shipping label. They got it wrong, not me. Additionally, they have yet to contact me to resolve this matter. They admit it's their fault, but they aren't doing anything to fix it. "
"There was a bit of delay over the holidays, but the company was quick to respond to my query. I received the order a couple of days later. For future reference, a UPS tracking number or an email from UPS would have alleviated any concerns. Overall, I was please to received the order in excellent condition due to good packaging. This company will get more business from me."
"EXCELLENT PRODUCT, EXCELLENT PRICE, EXCELLENT DELIVERY.
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