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Return/Replacement policy:
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Verified
4/5

2004-02-16

"Good name-brand quality parts at decent price. Technical support is difficult to contact, but they are quite helpful, once you manage to get an actual human on the phone."

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Overall customer service
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Verified
5/5

2004-02-12

" Offered low shipping without tring to get you to buy crap you don't need. Greayt service."

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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall technical support
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Verified
1/5

2004-02-08

"the mother oard doesnt work.i have figured it according to the book. i thought it was my video card since the monitor did not display anything.
i bought the correct card because i took the manual and spoke to the tech.
i call your teh services on saturday2-7-04. and was transferred to another tech becauseyour techs dont work on weekends call me ***-***-**** I m not happy
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-03

"Excellent website. Surprising good technical service via email and by phone. Some of the more technical specs are misleading on the website (but you can call for clarification). Return policy is harsh, so I wouldnt recomend buying anything "cheap" (like generic optical mouse) as it would cost more to return than the product is worth. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
N/A
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-02

"Very nice experience. Ordered barebones system, plenty of choices, easy to select and check out. Computer was assembled and shipped within 48 hours. I will buy another computer from accessmicros."

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Is trustworthy
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Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status

Verified
5/5

2004-01-31

"lowest price, fastest shipping date, will definitely be a repeat customer."

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Verified
5/5

2004-01-28

"I enjoy building desktop systems and always search for the best prices. Accessmicro has very good price and a very friendly sales staff, I am looking foward to alot more business with them in the future"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use

Verified
5/5

2004-01-27

"Over the past several years, I have ordered a total of 15 BTO systems and numerous small orders from AccessMicro.com. They have always had excellent prices and service. On the one occaision when I had a problem with a system (a software issue), I received quick and clear help.
AccessMicro.com has become my main source of computer hardware because of their prices and reliability.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-01-26

"Order was a reasonable price, delivered a day earlier than promised."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2004-01-24

"no shipping options to HI but 2 day fed x they used to work with you on shipping,I have asked but no deal most other online merchants offer 3 day economy.Why is this so hard to do? The next time I ordered the shipping had changed I am impressed I look forward to working with you again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-21

"First time customer; had no problems/order
arrived when it was supposed to/packed well
worked fine
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-17

"First item on the order [scanner] arrived remarkably quickly. I have not installed it yet, but it seems fine. Second item [wireless mouse and keyboard] has not yet arrived, tracking says it should arrive by Monday. That is fine.

On the whole, so far I am satisfied with service and merchandise.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-15

"I was surprised to see how quick my order arrived. I signed up for 3 day shipping and in 3 days my package arrived at my doorstep. Not to mention that the prices were awesome. I got a 120GB hard drive for $92... its hard to find a hard drive of that size for that price! Everything is working great and I will be back to the site next time I need something for my computer! Thank you!"

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Overall product shipping and delivery process

Verified
5/5

2004-01-14

"This is my 4th or 5th order with Access Micro over the past couple years. Of these orders, 2 have been for systems. I've been very satisfied with their products, price and value on every order. Their support is also great. Access Micro has promptly answered both phone calls and emails for support and product information. I'll be back."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-13

"my HDD was shipped same day, great service, great company. thanks "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process