"Our company purchased 3 Garmin Rino 530 HCx from North Adams Outdoors on 4/28/09 and they shipped on 5/01/09 , “free UPS ground” and arrived in our office on 5/05/09 . The packages were shipped in two different shipments but both arrived on the same day. At first we were a little worried since we had never purchased from this company before and when it shipped that tracking info was not on the shipping noticed. We called the next business day and they informed us that the tracking would be available within 24-48 hours. At first I couldn't understand why they couldn't give it to me at that time but the customer service explained that if it had shipped on of North Adams, MI it would have been sent with the notice but since their main warehouse is in Memphis, TN it took the extra day or two to have these email over and upload in their system. We received the tracking info from them the next morning and within a few hours our package arrived.



In June we will be purchasing 5 more units from this company and we highly recommend them.



Thanks!

"

"I purchased a Bradley Jim Bean Smoker on 4/28/09 and they shipped this on 5/01/09. The smoker arrived at my home on 5/06/09 and we absolutely love this item. They were not the cheapest but they did have a great price and the item arrived on time. The only negative I can say is the I didn't receive the tracking until 5/5/09 but the item arrived when I was told.

You guys rock and keep up the good work!!!"

"Ordered from North Adams and initially had some difficulty with my order. However, they quickly tracked down my shipment and fully refunded the shipping cost. Great product at a great price. they went the extra mile to make sure my tent arrived quickly and with minimal problems! Would highly recommend to all!! Thanks folks!!"

"I would never trust these guys again. I ordered a Northstar Explorer GPS from them and wasted one and a half months before they finally refunded my money. They kept giving me the run around with their delaying tactics. They never replied to emails, they said they've shipped my order but never did and didn't give any tracking no. They said they've refunded but never actually sent the money. Only after opening a dispute with paypal and filing a complain with www.bbb.org did they finally refund my money. But the currency exchange rates and long distance calls set me back $40, not to mention the weeks of frustration and sleepless nights.

If you are drawn by the low prices please think twice. If you are feeling lucky, just learn from my experience. Make sure you get a tracking no. Don't believe them when they say they've shipped until you get a tracking no. Make sure you are in constant communication contact with them. And don't let them give you the run around. Pay with a credit card that will reimburse you in case of non-delivery. Paypal buyer protection only works for certain qualified ebay transactions.

As for me, I'll take my business somewhere else.

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Response to North Adams Outdoors comments

Wow! You guys are fantastic! Suddenly, your story has changed and you are now accusing me of fraud! The fact is, you guys never contacted me about anything and if it takes a bad review to get you guys to respond, something is wrong with your customer relations! Also your fraud warning from your alleged vendor is hilarious! Since you have no qualms posting my personal info in this review, how about posting your vendors info too? I'm sure my lawyers will have a field day with your reply!"

"Long story. After some complications with e-mail (some reason e-mails they sent me didn't arrive to my Inbox although my address was clearly correct in their correspondence) they took care of me.

I can truly say that they want to make their customers happy. Thank you folks! "

"Being my first experience with North Adams Outdoors, all has gone quite well. My order for the Eureka Equinox family tent was placed on the 14th of April. After making the purchase, using the secure payment method of PayPal, their website's next page clearly stated that my payment would take 2 or 3 days to fully clear before processing my order would continue. Reasonable, especially considering this small business just started 8 months ago. Was notified in 2 days by email that my order had been shipped, my tracking # to follow within 48 to 72 hours which it did, even though at the time they were experiencing problems with their software that lists the tracking # in our personal account section (it was sent to me manually emailed, along with a fine, generous letter of explanation). Though shipping using UPS ground (my request for ground shipping) as well as awaiting those few days while the payment cleared, my order was received in great shape in just 9 days. ~Excellent~

From emails & communicating by phone it is clear to me that these fellows at North Adams Outdoors are quite busy & doing their best to offer incredible prices while fulfilling numerous orders. My new Eureka Equinox, a tent I've wanted for many years, was only made possible by these guys offering it for 25% less than most anyone else... hands down the best dollar deal out here now. Am very thankful.... hence, my loyalty.

With some here expressing their frustrations & unhappiness with this company, am wanting to suggest that after making your order you give these guys the time & space to fulfill it. Have a little faith. The dollars saved are well worth it, in my opinion, & understand that they are not a giant outdoors supply merchant like REI or Campmor... YET. :-) Am going to make a prediction that this small, upstart company is going to grow & that those who exercise a little more patience than they may be used to with other much larger companies will realize the rewards that come as a result.

Thank you, North Adams Outdoors, from this disabled veteran, for making my long-time dream of this tent finally come true & for your non-greedy, pragmatic business approach. Will order again soon.
"

"I ordered a Garmin Zumo 450 GPS on February 20th and paid extra for the "3 day select" shipping. After many emails and phone calls, the has gone from: we will send it out now to it was lost in the mail and we're finding a new one to we'll upgrade you to the 550 (better model) to we forgot to send that one to we'll send it today or refund your money. It is now 60 days later. I will NEVER do business with this company again. I have lodged a complaint with the BBB (Better Business Bureau). If I don't receive my product or money by tomorrow, I will start the legal process of getting my money back."

"I purchased a Garmin Forerunner 305 from North Adams Outdoors on 3/4/09 for under $170 plus it qualified for free shipping. I was a bit leery at first when I found it for this price plus free shipping--but, I received on email on 3/5/09 that it had shipped & I had it in my hands on 3/10/09. I was using this item by the end of the day & I have to say I just love it!

You guys are the Best! Thanks!!!!"

"I purchased a Big Agnes insulated air core pad from North Adams Outdoors on 2/27/2009. I paid for UPS ground shipping but they were having a special that week and upgrade by package to 2nd day air and this arrived on my door step on 2/20/2009. I called them on 2/21/2009 and informed them that I received my package and how impressed I was with their company since I had never purchased from them before. Since then I've purchased a Garmin nuvi 500 and they were able to get this to me before I left on our vacation.
I have told all our family and friends about this site and I highly recommend them to everyone!"

"Ordered a Garmin nuvi 265WT from North Adams Outdoors on 2/25/09. I received an email on 2/27/09 that my item shipped. On 3/2/09 received another email with the tracking info. I received my item on 3/4/09. The order was shipped quickly and received without issue. What impressed me most was I had a few questions regarding the 265WT and the salesman was able to answer all my questions and some. Great products and customer service at great prices. This was for current one of the best experince that I've had on the internet.

Thanks Guys for the great work!"

"I was very pleased with customer Service, Product, and price I received from North Adams Outdoors. What impressed me the most is that I emailed inquiring I should have received item based on ship date. I received a personal phone call informing that it arrived that day. "

"A friend of mine had me go to this website to purchase a GPS before heading back to school. My father purchased a mio c230 for me and I love it. The person I called was very helpful and knew a lot about this item. All I can say was this was one of the best experiences I've ever had online.

Thanks
"

"I ordered 2 Garmin GPS units and some accessories by phone to make sure we would receive the items before Christmas and I was assured we would get them. UPS delivered them this morning and everthing is in its original package and looks fine. So far I am very satisfied with the service and the person I ordered from by phone was personable and friendly to talk to with no pressure to buy items I didn't want.

I would order from them again.

Thank you."

"I have ordered things online for years but have never been so disapointed as with North Adams Outdoors. This ordr has been shipped twice, the second to sent overnite. The overnite will take a week. Never, never again. Low prices sure, no stuff sure."

"Excellent store with excellent service."