"They have been scamming a lot of people, including my elderly mother, by enrolling them in a 'rewards' program that costs $15/month, charged to your credit card. You have to opt out online or you are enrolled. Seriously lame!"

"I placed an order for a nightie and a pair of pants in the afternoon of 30 April 2012. At 12:34am, on 1 May I received an email indicating my order had shipped. There were no pants, but a blouse I had not ordered. I tried immediately to call customer service; they were closed til next morning. Called 1 hr after they opened on May 1, was told they couldn't check my order status, but would call me back. No call back. I tried customer service again shortly before 5pm (when they close for the day)and was told the order had been shipped (with no pants, and the wrong item). The lady told me all I could do was place a second order for the pants. I did. No email confirmation. I have no idea where things stand now, but I will never EVER deal with these cretins again."

"Placed an order for mens pants. After 6 days of no feedback from them called customer service. After trying to wade through their automated system that couldn't understand my order number, finally got to a human being. They said pants that are hemmed add "6 to 10 days" to the order leadtime. She had no further information about their status. 6-10 days? Really? Lands End takes 2 to do the same thing.

Moral of the story? If you're ordering in preparation for a trip of any kind, I'd suggest giving them 3 weeks, at least, to ship your stuff. "

"Do not order from this company! My boyfriend placed an order for a pair of black boots for my birthday. He received an email confirmation. The took it upon themselves to send brown instead of black. The item has been returned but they are now saying it takes a minimum of 2 weeks to process the refund. Give me a break! It didn't take them two weeks to take the money out of our account. "

"Norm Thompson has filed bankruptcy, is screwing the businesses that have provided product for them to sell, and is still continuing to provide products for sale. Please think twice before ordering from them!!!"

"I ordered # 30991 Plus Paisly Pleated Silk top. The ratings in the catalog were very high. I received the top, with no tags and the collar was the same pattern, but several shades lighter. The price was $ 49.50 and I expecteted the collar to match. I promptly returned this item, with the return sticker on the invoice. I paid $ 63.48 for the item and the shipping, ( $4.99 for Generic Express 5 day ) and had $ 41.00 returned to my credit card. The loss to me was $ 22.48 for returning a defective product. I called and Norm Thompson told me that I should have called before returning. They agreed to wave the $ 8.50 for return fees, but stated that they would not return my original shipping, (this was policy). So I am out $ 13.98 and have no top!
I also rated the top on Norm Thompson's own website and my rating never showed up!"

"I placed a Christmas order on Dec 12, 2008 with Norm Thompson(NT.) I received the usual order confirmation, but no "Your Order hsd Shipped" notice. I tried to call Customer Service and received a message "We are experiencing an unusually high number of calls, please try back later." I did call numerous times over a 5 day period and received the same message; I also sent 3 e-mails, eash more testy than the last. Finally, on Dec. 23, I received a call from a very courteous and knowledgeable lady with information concerning a companion order that I had made. She told me that a higher than expected volume of orders and bad weather had created shipping problems and that I might receive my order on the 24th, if not then on th 26th. As I was leaving this morning (Dec. 24) to find something to wrap and put under the tree, the package came. This was a harrowing experience that I hope I don't soon have to repeat. On Norm Thompson's behalf, I order from them regularly and items are usually delivered on time and there has never been a problem reaching customer service by phone or e-mail. My husband wears a hard-to-find (locally) size and I depend on NT for those. (Consequently, I have had shipping problems with everything that I have ordered online because of heavy loads and bad weather affecting UPS and FedEx. I will definitely order from NT again."

"I bought a top on Nov. 1st, with a 4-8 business day delivery. I called on Nov. 8, as it had not yet shipped, then again on the 10th, then again on the 12th. It had finally shipped, but they used the excuse that the 11th (Veteran's Day) was a holiday. It had already been SIX business days by the 10th! Anyway, I ended up calling twice more... on the 5th call, they refunded my $12.99 standard shipping charge. I did not get the top until until the 19th!
It was described as "semi-fitted" and I would wear a med (10-12) so I bought a large (14-16) because I wanted it to be looser. The LARGE (I checked the tag) fit like a leotard! It was skin tight!
It came with a smart-label postage-paid return label, but upon reading the small print, if I used it, when they received it, my credit card would be charged $7.95. I took the top to USPS, sent it 1st Class, insured, with tracking for $4.55. I mailed it on 11/20, they received it on 11/25 and today, 12/2, I have still not been credited for the return.

When Norm Thompson was privately owned, and based in Oregon, I worked for them. They had the most wonderful merchandise and the absolute best service. I ended up quitting in 1999... let me tell you.... this is NOT the same Norm Thompson.
I will never shop with them again."

"Awful!! First, the shipping address page is hard to use if you want to add multiple addresses. It ends up changing the default address, even though you entered a different address.
Customer service was awful! I placed several orders for different products, which I recieved e-mails saying thank you for the order, and then another e-mail telling me that the product is instock and my credit card is charged. Next day, all of my orders are canceled with no explanation.
On one order I made, I ordered a game that was $13, free shipping, and came with another free game as a bonus. Well, after I ordered, I recieved an e-mail telling me that the free item was out of stock, so I wouldn't be recieving it. They still planned on shipping the rest of the order (without anything to replace the free item) AND they charged me $6 shipping for the free item (and still tried to charge me for it even after they canceled it). I wrote them and told them that was very bad customer service and I demanded that my order be canceled and I recieve a complete refund.

Overall: Do not purchase from this company. I never will again."

"The store confirmed my order and intention to ship. Later I received a cheerful letter thanking me for doing business with them offering a link to my order status: cancelled. Just like that, no apology or explanation.
When I requested one, they came back with a generic letter of them pulling a promotion and cancelling orders that took advantage of it. I believe it is the store's responsibility to offer the promotions they are able to honor so that there is no need for such cancellations when more people than expected take advantage of an offer."