"I purchased a set of McGaughy's steering knuckles from this company. The order process was relatively simple. The parts arrived quickly and were well packed. When the parts were inspected, they were found to be flawed (raw casting in a seal area - would QUICKLY destroy the seals); the result of poor quality control after the parts were machined (not a fault of the vendor). I called the vendor, and was informed that what I saw couldn't be correct. I was redirected to the manufacturer, where the receptionist said the same thing, and refused to connect me to the technical support people.

I called the vendor back, and informed them that I needed to return the parts. After being repeatedly placed on long holds (call usually dropped by my mobile phone), I was told that UPS would pick the parts up, and that the full amount of purchase (including shipping) would be refunded.

The reality was that after over a week, I returned the parts, paying for shipping, AND the refund didn't include the original shipping.

These people are fine when everything goes right, but when there's a problem, they will lie and ignore the customer, in an attempt to get them to accept the bad/wrong part. I can't, in good conscience, advise ANYONE to purchase a product from this vendor."