"Your website was quick and very easy to navigate. New England's price coupled with free shipping soundly beat your competitors. I look forward to receiving my order. Thank you very much! "
"Best price, quick delivery"
"Not too bad finding items, since this is my first time, If I can do it anyone can."
"Your website give Waring that shipping address is unknown. Hopping it arrives as per ETA."
"Simple online ordering, ORM parts. Great deal!"
"PayPal would let me do this six months same as cash. Consider adding that service."
"Process was fast and easy"
"best buy. will buy from them again."
"I ordered a large item and several small items because of the good prices. I made an error on the original order because I wanted the shipment to go to an address different than my billing address. I called them right away and explained the situation. They canceled the original order and I re-submitted the order with the changed delivery address. I spoke to the Customer Service Rep again because I was supposed to make a special comment in the comment section of the order but there was no comment block online. She said she would handle it. I patiently waited 10-12 days for the normal 2-3 days shipping email notice. I thought it may be slower due to the Wuhan Virus. New England Subaru Parts had canceled my order long ago because the billing and shipping address did not match! That was what the Customer Service Rep was supposed to handle from our conversations! On top of that, they never tried to contact me to let me know what they had done! No flat out apologies, no taking responsibility.
I had to re-order again to get the parts. The shipment was made in a reasonable time with a minor delay by Fed-Ex. When the order arrived, it was incomplete, 16 ordered bolts were missing! I talked to a man early the next morning who said the bolts would be sent overnight after I filed an email report. I called back later that day and talked to another man who was not a good Custome Service Rep. Not willing to take the time to listen and kept saying he didn't know what was going on even though I had thoroughly explained the situation. He checked and said the bolts had not gone out overnight because they wanted to know if the bolts were in one of the other shipment boxes and had been overlooked. But here is the kicker again. Nobody tried to contact me to answer their question and they just failed to send the bolts! Then he said they didn't have the bolts but would have them early the next morning. He promised to call me early in the morning to discuss shipping. No call again! When I called, I was told they shipped them USPS Priority and now I would not have them for another 3-4 days.
I consider my self to be patient and rational. I don't like writing nasty reviews. My time is limited and it was budgeted for this repair, with plenty of time to spare, to complete my project during this month. But New England Subaru Parts has been directly responsible for delaying to completion of my project for 31 days now!! I could have been finished over two weeks ago."
"I had to retype my vehicle information 25 to 30 times. It switches to ALL bumper brackets instead of the ones for my car. "
"I was not able to go through when I wanted to talk to someone"
"great prices on accessories"
"Straight forward painless purchase"
"Title says it all. 6 to go?"
"Wasn't sure of the correct part numbers I was contacted within minutes of e- mailing with correct part numbers.... Very Efficient"