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Product & services pricing
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Customer service:
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Return/Replacement policy:
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5/5

2003-02-12

"I oredered a Keytonics Tag-a-Long keyboard from Neutron USA, because they offered it an an excellent price. It arrived promptly, and in good shape. I would recommend Neutron USA to anyone who wants a good deal. Unfortunately, there is one thing I didn't like however. The Tag-a-Long keyboard is now made in China, and has a totally different feel than the old one. I'm sure that Wired Zone had no knowledge of this, so I decided to keep the keyboard. I'll put it to good use somewhere."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-02

"My packet was shipped, really fast, I hope all will be Ok when the packet arrive to my country. I bought an AMD AthlonXP 2100 (OEM), MSI KT4 (w/SATA), 256mb DDR Corsair XMS PC3200 C2. Any advice soon...

-UPDATE (12/11/2002)-
Well, I still waiting for my packet, Is it in my country (Venezuela) but all my country is on strike and Fedex have problem beyond it controls.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-11-27

"Ordered a FireWire card reader. Price was very good (I found another shop that sells the unit for about the same price, but they were in my home state, and I didn't want to pay taxes on the item). Most other places sell this product for about 2 to 2.5 times more.

Placed an order on Wed. around noon, recieved the product on Monday.

Would order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-11-02

"Shipped order quickly, good customer service, overall good experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process