"Owner buys things on eBay and tries to scam sellers. Doesn’t pay for stuff for the shop just scams buyers all the stuff in the store is stolen or scammed out of someone "
"After returning unwanted item to Neostore without receiving a refund, I opened a case against them in Ebay. They then promised to refund me the next day if I closed the case, and as I had no reason to mistrust them, I dutifully closed the case- big mistake ! They then proceeded to send evasive mails until they have now finally stopped corresponding. Ebay have refused to help as I have closed the case !!! Avoid this dishonorable bunch of con merchants at all costs !"
"Despite problems with merchandise (see below), Neostore has made sure that I was satisfied, although it took quite a while.
I Purchased an MTRON SSD (64GB) enterprise-grade solid state disk drive (the second of two identical purchases) Within 3 months, both MTRON SSD drives started to randomly fail, affecting the usability of our hosting services for tens of customers. MTRON refused a direct replacement or refund, saying that we had to ship the items to them and then let them decide if they wanted to replace them. Neostore asked us for documentation of the purchase and the problems and promised to replace the SSD units. That was in April 2009. Shortly thereafter, MTRON went into receivership. Despite numerous emails and calls to NeoStore, we didn't hear back from them and figured the nearly $2000 we spent on the SSDs was lost. I attempted again to request a refund in July 2010, after nearly a year of not hearing from NeoStore. This time, Shawn responded and notified me that MTRON was coming out of bankruptcy, that he had my returned units, and offered to repair them. I declined, and instead he sent me a single, new MTRON unit of double the capacity. I am satisfied with this resolution, though the amount of time it took to reach it was very long. This review has been updated to reflect Neostore's efforts to solve the problem.
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"Horrorable service. Neostore charged me $31 for shipping, but when the package arrived postage was only $3.20. Item was poorly packaged and some of the 27 computer chips were damaged. Overcharging on shipping + poor packaging = 2 strikes. There will not be a third strike."