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5/5

2003-04-03

"I first discovered Neo Computers in 2000. I was looking for an inexpensive motherboard for my parents computer. I called all over only to find that no one in the quad cities offered this. I finally called neo and they had the board I was looking for for $59.00! $60.00 lower than their closest competitor. Neo offers the best prices on computer parts that I've seen.

Neo has always been very good to me. Their prices are fair, their shipping is NOT extraordinarily high, and the guys that work there, while a little impatient sometimes, will go out of their way to help you.

Understand that Neo is designed as an Internet Sales company. At this point their retail location only serves to warehouse their products and as an outlet for Quad City customers to pickup products (although shipping is usually less than tax). I don't believe that there is a lot of retail sales training, and quite frankly, I don't think they need it. These people sell computers to people that know what they need. If you aren't one of these people, BUY SOMEWHERE ELSE. If you need to have your hand held through the purchasing process, BUY SOMEWHERE ELSE!

I get frustrated when I see bad reviews for this company. Sure, we've all been a little inconvenienced by Neo, but they have good intentions, and their prices are great. In my eyes that means something.

I've spent around $4000 with neo in two in a half years, and I plan on increasing that five fold here in the next few months. I shop at Neo Computers, and you should too!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

3/5

2003-03-14

"The prices were ok and the selection was good but not huge. they had a bit of everything. For proccessors they had almost any kind you could think of. Bottom line: they'll have the hardware you're looking for, but maybe not the exact brand your looking for"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-10-07

"I've dealt with NeoComputers a lot in the last few months for various items. In this time, shipping has been great and I've only had one mishap in 5 different orders, and that was largly my fault for changeing motherboards at last minute. Great store, and great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

2/5

2002-03-17

"Shiping took forever and then when I finally got the product it was damaged, prices or some what resonable but you lose everything that you save in the shipping a ground shipment third class 4X the cost. Since only the plastic portion of the case was damaged I decided to just super glue what I could back in place instead of taking another month and a half to wait for another case via mail."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

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