"Placed an order for a pump and motor assembly to replace a failed circulating pump. I had time to wait on delivery since I have a backup. After 8 days and the order had not shipped, I tried to contact the company on the status. Could not make contact with the company by phone (left messages) or email (no replies) to see if the order is back ordered or being built. Finally I requested by email to either refund my credit card or send the item. They refunded my purchase and canceled my order, but now I am over a week without the pump and starting my replacement search all over. This was my first dealing with this company and the fact that I could not speak with someone tells me I probably should not be doing business with this company. "
"I ordered this pump over a year ago, and they are just now asking me for a review. As a result, I don't remember much about the ordering or delivery processes. It must have gone smoothly.
The pump has been been great. It kept us warm all winter long. I add oil every year as directed, but other than that I don't have to think about it."
"It was quite easy to purchase but i bought the pump with a timer which came separately. I assembled them and installed in a difficult to access place and found the timer was faulty & wouldn't work. I had to remove the pump assembly and switched the timer for the old one, reinstalled it & all was fine. So I contacted the company and explained the timer didn't work so I needed an RMA # to return it. They had me return it to the timer manufacturer to check that it was faulty. Even though that was proved it took weeks to get a response & a refund. It only came after I put a review of my experience on their website. No wonder people use Amazon!"
"I paid for 3 day shipping and found it was shipped by truck, 7+ days. It was a circulating pump for my water boiler heat. This was in Dec where temps r in the teens here in NY. Then I found I did not need it. I still have it in the box unopened. Can I return it for a refund."
"1 pump failed. got 2 more. phone help good. followup from accounting still in question."
"Ordered a recirulating pump.Less than half the price of the same one if purchased locally. Thanks"
"They sent me a text at 1 a.m. Learn your time zones the text was sent by reseller ratings.com who is paired up with national pump supply"
"Took over 3 weeks to receive pump, I called twice and left messages and emailed with no response. Cancelled order and bought another pump elsewhere, then they finally ship it and so I call to return. She said I had to pay for the "free" shipping to me If I were to return it plus the shipping cost to return.
What a joke. Then she threatened to "turn in over to collections" if I didn't pay"
"The part I ordered was not what they sent. I called to ask them for a return and I never heard back from them. It has been a year now."
"Very easy to deal with. I will definitely call them again"
" This is my third order with National Pump Supply and the customer service, buying experience and on time delivery cannot be beat."
"Delivery was fast and the part worked as expected."
"I place an order for hydronic water circulator pump, so the person who helped me had a lot of knowledge in the product, also he was very polite."
"Fast, easy, and efficient. I will definitely be back to purchase from National Pump Supply again."
"I had a few questions to be sure I ordered the correct replacement pump and they were prompt and ultimately correct in their assistance. "