""BUYER BEWARE"!! I ordered forward controls from these crooks to the tune of $400. My credit card was IMMEDIATELY charged and that's the last I've heard from them!
They NEVER answer the phone and it goes straight to voicemail, instructing you to call back later. They're crooks, plain and simple!"
"Ordered a denim vest on 5/7/2010. Credit card was promptly charged. Never received the item. NY Biker Gear's toll free number connected directly to an answering machine. No response from their website "Contact Us" tool. After going through the dispute resolution process, my bank credited my account."
"Placed an order with them on 6/10 for a jacket, but they sent the wrong size. After several emails to their support to try to exchange it for the size I ordered, I finally got a reply and an RMA number. The jacket was returned to them via Fedex on 6/23, and delivered to their office on 6/30. As of 7/7 and after several emails and phone calls, I haven't heard anything back at all. At this point, I'm just hoping to get a refund, but I'm not holding my breath.
Don't bother dealing with this company."
"I too ordered two items, the money was taken from my account that day. After 9 days I sent them an e-mail asking for a status, I received an e-mail stating that my order would be shipped that day. The next day I received an e-mail stating that 1/2 of the order was shipped. After 4 more e-mails to them asking what was shipped i received a very rude e-mail saying that I should read my e-mail. Now 13 days after my order i still have yet to receive any product. I still have not received any type of an answer as to when the remaining part of my order will be shipped. I'll wait another week before i cancel. Stand clear of this company , there are plenty out there that will send you what you order. "
"I ordered on February 14th, and my Paypal account was charged immediately. That was the last I ever heard from them (until I contacted Paypal for a refund). I waited 10 days before contacting them via email and phone. Over the next 7 days I tried to call (straight to voice mail) and email them several times and never got any kind of response. Finally on March 3, I contacted Paypal and let them know that I never received my order, the same day, I got a credit to my Paypal account with the following note attached "as per stated policy on the site 7-10 business days processing on all orders outside the lower 48 states before shipment!!! Account closed!" - (I live in Hawaii)
Their customer service and communication skills are severely lacking. I wish I had read the other reviews here before doing business with them. My recommendation would be to steer clear of these guys."
"These people suck...Do not order from them. I ordered some riding pants and gloves from them on the 30th of jan 09 and still today the 23 of feb 09 they have not been shipped. I have tried to call on the phone it goes stait to voice-mail, I have e-mailed them and all I get is the status screen. I finally canceled my order today and i am sure I will have to pay some sort of restock fee. They sure did take my money quickly enough, but when it came time to deliver...nothing. DO NOT BUY FROM NYBIKERGEAR.COM."
"I was not happy at all with NYBikerGear. I ordered on Dec. 17 from a company I thought was located close by so that I could get my order by Christmas. I paid a decent amount for shipping ($8). They billed my credit card immediately but didn't ship until Dec.19 in the evening. The package was then shipped from CA as far away as it could possibly be. Needless to say it missed Christmas and I was not happy. They need a better description of shipping and handling on their site and they certainly shouldn't be charging credit cards until the order is shipped."