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Verified
5/5

2007-01-13

"Excellent pre-sales support lead me to select this seller. My technical questions were answered quickly, usually within the hour.

I placed the order on a Saturday, selected free ground shipping and the good arrived on the Thursday. Excellent service!
"

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Verified
5/5

2007-01-09

"They had a problem with my shipping address. In only a few hours, I got a non-form-letter e-mail asking me for more info, and after I replied they sent me another e-mailed acknowledgement (in addition to the automated order update).

The order arrived a few days later complete and well-packed.

Overall, they were one of the friendliest companies I've had to deal with. They have a limited selection, but if what you need is something they have, I highly recommend!
"

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Verified
5/5

2006-11-16

"My order shipped quickly, and was well packaged and correct. Customer service is very responsive. I recommend these guys highly!"

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Verified
5/5

2006-03-20

"This store has excellent service. I ordered my item and I received it very quickly. StormLogic dropped the price of my item a week later. I sent them an email explaining that I had just purchased it a week before the price drop and they gladly refunded me the difference. I highly recommend the honest and customer-focused people at StormLogic."

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Verified
5/5

2005-11-03

"I ordered Audio Authority 9A60 HD VGA->Component converter, because it was bit cheaper then in other stores and shipping was free. I received small box with nicely packed device 4 days later.
I didn’t use customer service, but having contact phone number and store address somewhere at web site pages would be good.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Overall customer service
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
3/5

2005-09-27

"The purchase and shipping was smooth, but the only thing protecting the pci card that i bought were two pieces of cutout cardboard placed on both sides of the card and a static bag."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support

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