"Long time and still no product, no call from manager, nothing given to help me."

"I had ordered ribbons for our receipt printer. The order I placed was misleading for me. I interpreted as saying it was a box of 12 ribbons and only received one ribbon. Perhaps it is only me who was under that impression however it would have been better for me to know that one ribbon cost $10.99 as other websites sell them for much less."

"I just discovered Printer Parts on the net and was a little dubious about using them, however; I am amazed at there
prices, delivery timetable and quality of product.

I plan to do all my toner purchases with them."

"EXCELLENT SERVICE.
GOOD PRODUCT"

"Shipped and arrived sooner than expected!"

"Great price, quick shipping time. Good packaging. accurate contents.
"

"These guys are passing off fake Brother toner cartridges as genuine OEM and charging OEM prices. I ordered a "Genuine OEM Toner Cartridge" on 11/5/14. I only buy OEM as I had 2 generics fail in a row and utterly contaminate by laser printer with loose/unfused toner. The cartridge was roughly $54, where most others were about $59 (and Generics were $20-30), so it was not a 'too good to be true' deal.

Minutes later a heavily accented rep called and said in order to avoid a delay, we would like to send you one that has a box with some minor scratches on it. Red flags went off in my head, so I said that as long as the inner foil bag was intact, it would be OK. 2 days later it arrived (very quick). Upon opening the outer shipping box, I found that it was in a pretty typical looking Brother box that was sealed and looked fine (no 'scratches')... but once I opened the 'sealed' box, I found that the foil bag had the end completely torn off (still laying in the box). Of course it is very suspicious that the inner bag was opened, but the box was sealed to look untouched. I took the toner cartridge out and inspected it. It looked generic and did not have a single 'Brother' marking on it. I looked at photos online and they all have 'Brother' embossed in the plastic, and so I searched on phrases to do with those words and found a Brother service bulletin that specifically states that all genuine products will have 'Brother' embossed into them.

http://support.brother-usa.com/VirData/TechSupport_Documents/ServiceUpdates/SU_F1234.PDF

Sadly, I searched on reviews prior to buying from them, and didn't see any warnings on these practices... maybe people don't notice the deception. but clearly there was one more step involved in this effort... the fake cartridge, the open package that I explicitly said I would not accept, and the well concealed opening of the 'Brother' cardboard box that it all came in.

The worst part is that I needed to cartridge ASAP. Now I need to go to a big box store and pay top dollar and then waste a lot of time trying to get my money back (and warn the rest of you). What a pain, and what dirt bags !"

"My office is located in MD. When I order inks and printheads from them, it takes only 2~3 days to arrive.
Their products are always fresh and cheap. There is nothing to say somthing negative!
"

"A very efficient shopping experience from start to delivery"

"They were so nice and helpful when I used the chat function. The person actually gave the impression that they cared that I forgot to order replacement toner and was in a bind...

I've used them since then and been just as happy, great job guys..
"

"Good price, prompt delivery. I recommend to other customers."

"Shipping was quick, plus I received a phone call saying that it was coming in 2 packages. Great customer communications!"

"Items for the most part work well, but have had a few with issues. I will continue to order from them though."

"quick delivery and good price"

"I am always pleased with how quickly you get ink out to me. Thanks for your responsiveness."