"Do not buy from them. The color of my rose gold ring started to tarnish the second day. I sent pictures of my ring to the company and they told me that nothing was wrong with it. I paid like 50$ for a piece of crap. Plus, the ring is much smaller than the picture "
"I was enamored by their sleek website design, great personalized jewelry options, great prices, and the easy/secure checkout process. I even paid extra for expedited shipping (arrival in 7-10 business days). I placed my order on 4/28/2020. Do not make the same mistake I did.
What the site fails to mention is where the items are coming from: CHINA. I discovered this after I got my email confirmation on 5/5/2020, stating that the necklace I purchased had shipped. I then realized the mistake I made. However, I gave them the benefit of the doubt and waited patiently...but then, 5/31 rolled around and there was no sign of my necklace. I went to the tracking info, and it hadn't be touched since it supposedly shipped on 5/5.
I reached out to their customer service, which was an absolute nightmare. The only way to contact them is through email. It took a week to finally hear back, and all the person said was "Your package has been delayed. Please wait a few days." So, I waited a few days: NOTHING. Growing impatient, I sent them another message to which they literally said the SAME THING.
It's not 6/18/2020, almost 2 months since I placed my order at the end of April. No sign of my necklace, no updated tracking info, and the company refuses to refund me because they believe "the package is in route."
DO NOT WASTE YOUR TIME WITH THIS JOKE OF A COMPANY!"
"I've ordered a ring n I have not received it. I want my ring or my money back. I'm beyond **** over the whole damn thing. I've tried to login but it will not let me. I've tried calling and of course no one answered...
What's the deal"
"I ordered my sister A Mother's Day bracelet and was told that if I paid extra the bracelet would get to her before Mother's Day. Needless to say Mother's day is long gone and my sister still have not received her bracelet. I contacted the company and was told that my order was delayed. If I had not called I would never have been contacted by the company. I asked if I would receive my money back for expedited shipping, and never received a response but was told that my order was still in production. I spent an extra $24 to get it there on time. Yesterday, I received an email that my order was on its way to its destination and will take 15 to 20 days to get there. Never, ever will I order from this company again! They have horrible customer service and they are liars. They do not deliver what they promised or say."
"Purchased infinity bracelet in pic on site names are legible but when I received the bracelet the names cld not be read unless you used a microscope to read the names. 30 emails back and fourth sent pics to them and all they are offering is 5 percent off..And they take weeks to respond to ur emails BUYER BEWARE.. THIS IS GARBAGE.. DID not even offer replacement "
"I am stationed in Seoul, South Korea with the US Army. On 10 June, 2003 I ordered a n Apple iPod . I have never received it nor been reimbursed for what they charged my credit card. In three weeks it will be one year since I placed my initial order. Myinfinity has dragged this out for ever. Finally on 3 January, 2004 they sent me a postal claims form which I promptly filled out and returned via certified mail> In March 2004 I sent more e-mails asking them what the status of the claim was. No response. Today (21 May 2004) I called the postal claims office in the US (an international call from Korea) and found out that they sent my $414 to Myinfinity on the 30th of April. Someone please stop this company form doing business like this. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY unless you just want to throw your money away."
"I ordered two items on December 2nd, thinking I would have them by Christmas. One item arrived on the 17th, and the other item was backordered. I had no idea at the time of purchase this item was not in stock. Buyer beware. I tried to call the customer service number and was held in a loop for over half an hour. I cancelled. This was the worst experience I've ever had and I have order many products on line for several years.
The price was right, but not worth the poor service and delays."
"RIP OFF!!! RIP OFF!!! RIP OFF!!!
STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!
I placed my order on Dec 8 for a CPU. They did not ship my order until Dec 17, which doesn't make me happy. Shipping was free UPS ground.
Now comes the rip off portion.
They ship it UPS Ground but charge my credit card $32 for 2nd day delivery without my authorization.
I call to complain about the $32 shipping charge. They say I called them on the phone and authorized it! Liars all the way, I DID NOT call or authorized the charges.
MyInfinity did not even ship it 2nd day, they shipped it Ground (which suppose to be free).
MyInfintiy's defense is I got the the package in 2 days from when it was shipped which means the $32 is legit even though they shipped it UPS Ground.
My only regret is I wish I had learned about resellerratings.com a lot sooner. Do yourself and your friends a favor. Tell them to stay away from MyInfinity.com, the prices might be good up front but the service sucks big time. They do not send emails giving you tracking numbers, they do not return phone calls when they say they will call you back and finally your credit card could be charged for things you never asked for!!!
"
"Absolutely appaling service. I recieved no confirmation email when i placed the order, no indication that my order was being procoessed, no indication it had shipped (until i called them). It took a full week for them to box up a single in stock processor and ship it. An email asking why my service was so lacking was totally ignored. Myinfinity.com does not want your business."
"I ordered a scanner on Sunday, 9/28. This online merchant charged my credit card the next day (9/29), although the item wasn't invoiced until 10/9, and I did not receive it until 10/14.
The item arrived DOA and had been shipped only in the original product box. I sent three separate emails (10/15, 10/17, 10/20) to the merchant's RMA email address, as instructed on the invoice, but never received a response. (On the last email, I had even copied other departments such as sales.)
Finally, I resorted to the only recourse I had, which was to dispute the charge with the bank. The final status of my dispute is still pending, although the bank has temporarily credited my account for the item while they complete their inquiries.
Not a fun experience.
"
"I ordered a CPU only from this company over the internet which indicated that it was currently available for shipment. The next business day, I get an email saying the CPU has a 3 month back-order, however that they went ahead and charged my credit card for Windows XP Professional and shipped it that day. I never ordered Windows XP. I called the very next day but they were not willing to accept responsibility for their mistake. They said that the girl who took the order had noted that the Windows XP was added to the original order by phone the previous day, but that she was not in for work that day when I called. They also said that they would not reverse the charges for the product unless they got their product back first. I said, "but wait, I didn't order this and you have fraudulently charged me for a product I did not order!" I then asked them to call their delivery service and have the product returned to shipper before it reached me. They said they would try and would get back to me, but also said that no matter what, they would not refund my money until they got their product back. I have heard nothing from them since. What would prevent this company from sending anything they want to anyone they want and claim that it was ordered as long as they have your credit card number. If this is a legitimate way of doing business, then they should soon out sell Wal-Mart and Fryes Electronics put together. Sheeez."
"This was a terrible experience. I ordered a motherboard over their website. Nothing was ever delivered although they billed my credit card. I eventually got them on the phone. They explained that the part I ordered was discontinued by the manufacturer and that I could order something else. They refused to reverse the charge on the card and insisted that I use the charge to make an alternative purchase from their list of motherboards. The person I spoke to several times refused to allow me to speak to anyone else int eh organization. I eventually had to get the bank that issued the credit card to reverse the cahrges."
"Very good transaction. Price was lowest I could find, and item was in stock and shipped very promptly. Ordered on Friday, shipped via Ground, and rec'd on following Tuesday. Areas for improvement are: couldn't tell if item was in stock when I ordered it, and the order status page is not up to date (in fact, the day after it arrived it stills says not yet shipped).
But overall, very good experience and I would order from them again w/o hesitation."
"I ordered a ATI 9700 All-in-wonder on march 1st thinking it was in stock. Well after no email conformation on my order shipping, I decieded to click the "live chat" button on their website to ask about it. the person took very long to respond to me, I had to keep typing "hello? are you there" with about 5-7 minutes in between responses. Finally after getting a response, they tell me that my order is backordered until monday (march 10th) so I asked them since I was under the impression that the item was in stock, and they seem to have no problem charging my credit card that they should rush my shipping for free(I paid 14 bucks for UPS ground already) and the online operator just ends the session. No answer just ends the session. so far I'm not very happy with this company. will update as soon as I get a response from them.
UPDATE 3/11/03: Well I emailed them a few days ago asking if I could PAY for the video card to be sent faster since I needed it ASAP, I got NO RESPONSE and I just receieved an email saying that it just shipped UPS GROUND. eta delivery:March 17th..
UPDATE 3/17/03: Received today in perfect condition. Came UPS 2nd day air but still took a week to ship. I'm happy now."
"I went in search of an online company from which to purchase a Samsung 957mb 19" CRT monitor and stumbled upon myinfinity.com. They had the best price going so I chose with them, not thinking to check resellerratings.com. When I did check this site I noticed they had poor reviews and it made me a bit nervous. But now I can't imagine why they received those reviews; perhaps they were isolated incidences (people only really like to report the negative experiences sometimes) or perhpas they've changed their ways. Myinfinity.com not only had the best price going, but the order was processed immediately and shipping was very quick. At one point I sent them an inquiry via email and the reply came promptly. All in all, you couldn't ask for a better online experience, in my opinion (btw: phenomenal monitor.......)......."