"See UPDATE following this complaint. All issues were resolved by MyPilotStore.com

I have made various purchases from MyPilotStore.com with good success in the past. Not this time. I ordered three inexpensive headsets to be used by my passengers which will plug into a new intercom system. Since I have various passengers I like the removable and washable cloth covers and I ordered covers to go with the headsets. The salesman told me which ones to buy - Softcomm brand. When the order arrived, the covers would not fit. In fact I don't believe any covers would fit the headsets (Boswell) because of their design. I therefore asked and received permission to return the merchandise in exchange for other headsets that would accept cloth covers and asked for covers to go with them. Because of the prior experience I asked that they make sure the covers would fit before sending. Bottom line is they wouldn't do it. I received the same answer from two people and ended up cancelling the replacement headset order. Both salespeople said they couldn't & wouldn't make sure the covers would fit the headsets. I told them that to open the cloth covers you only have to pull one staple. They had already cost me about $20 in shipping and then they were not willing to pull a staple to make sure the covers would fit the headsets before sending them out. They wanted to ship the headsets and ear covers to me & let me figure out if they would work. I would rather pay more elsewhere than ship stuff back and forth trying to figure out if what they sell will go together. I cancelled my replacement order & will do no futher business with them. I now realize that all the other reviews about lousy customer service likely have merit.

UPDATE - Jan 18, 2012. Following my post of the above complaint I received an email from Corbin Glowacki, President of MyPilotStore.com who sincerely apologized for my experience. He offered to make it right and he did. I received full credit for my original purchase and an additional credit for the freight I paid to return the headsets. They tried several brands of headset cloth covers on the new sets I had chosen and sent me those that fit best along with some spare covers. The new replacement order was also shipped freight free. My issues have all been addressed. Thank you MyPilotStore.com for taking the time to resolve the prior complaint."

"I ordered some goods from mypilotstore.com at the start of August they asked me for an approval ( I want 'em just send 'em!) which I didnt send to them for just over a week. They then sat on the order for 14days before they shipped. I moved house at the end the month - still no package. When I called them I got lies about shipping dates even though I had invoices and credit card statements to prove the date they shipped. Now they are refusing to credit me with my payment. These guys are cowboys and charlatans. DO NOT deal with them if you want good service.
"

"I purchase alot of things online. I always have good luck, fast shipping times, and great customer service. I needed a new flight bag, so I purchased Brightline Bag, and used this store because the advertised FREE SHIPPING on an email I received (with no rules stating not to AK). I purchased item Feb 26th, received an email Feb 28th stating I needed to pay shipping, and by March 10th, the item hadn't arrived. I called March 10th and they said it should ship today. Very poor communication. They said they do not ship to Alaska daily because it is viewed as "international" after I spent $15 to ship it Priority Mail. I would not buy from this store again. If you want an item in a timely matter, DO NOT ORDER from mypilotstore.com! Besides, even if they don't ship daily, why haven't they at least shipped on a WEEKLY basis!

I read some of these reviews before I ordered but thought the item I am ordering is in stock. This is a very poor excuse for a business. "

"I am stunned by poor reviews. This has beem my preferred store for purchasing pilot supplies for more than a year. I have done price matching and returns with them with no issues whatsoever. Puzzling."

"My pilot store outright misrepresented their "in stock" status on a product. They never shipped an item. Not reputable."

"I ordered some books that value 270$ but they wrote the value of my package 2890$.
Because of that, Canada border service put about 400$ tax on my package! I had to pay 400$ more in order to get my package!
I did not want to pay tax which is incorrectly charged, so I tried to contact to MyPilotStore to solve my problem but still, no answel from them.(When I had a problem to complete payment, they sent me a kind email!)

I requested reassesment to Canada border service and now I have to wait another 2 weeks.

"

"MyPilotStore has a very poor return policy. If you try to work with them to return a gift that was bought but exceeds the time window for their return, they will NOT work with you. Beware when you are buying gifts or other items -- They will not be flexible !!!!!! Avoid them and buy from a different retailer. What's their solution when they won't accept a returned item? "Sell it on ebay!" What a joke."

"---EDIT---

Turns out since it was defective they're sending me a new one to replace the old one and including free return shipping for the defective product.

Phil with customer service was very polite and understanding in his emails.

They've provided me with tracking info and the replacement should be here by the end of the week.

Nice job MyPilotStore.com
^^ EDIT ^^
Purchased Lightspeed QFR Cross Country w/ANR Aviation Headset. Ordered monday, arrived friday. Plugged them in and no sound in the right ear. Filled out merchandise return form sunday evening, then was told I'd be sent return information within 1 business day. Tuesday now, no response. We'll see if they make me pay for shipping on their faulty piece of equipment too. Not having a phone number for customer service is thoroughly frustrating. Unless they really step of the customer service and get my exchange expidited I'm never ordering anything from here again."

"I had to return the Item, but still waiting for my refund 2 month later.
When I did send an email about that I did not get a reply. I would not order again and will not any longer recommend this company."

"Ordered a shirt and took 2 weeks to ship, contacted them and i guess they had a problem with the printer in warehouse, the shipped it priority to compensate but I needed the shirt for work the week before and was forced to buy another one somewhere else, their customer service also lacked a bit as it would have been nice if they notified me earlier of what was going on instead of replying after i had to send them an email"

"I ordered a pair of sunglasses from this site and got them in just 4 days with just $4.95 S+H to bush Alaska with no hassle at all. Great company to do business with."

"I just made my first (one-item) purchase from this retailer, and am very pleased with my experience. They sell products for pilots at very competitive prices -- and their service is outstanding. I received my product in 3 days, with FREE shipping. Highly recommend."