"I was purchasing a tenor saxophone through the educator side of the website for my personal use. The local representative assured me this is fine. The website gave me a quote of a price and when I hit purchase the website charged me over $1000 more with no previous warning of the amount. Customer service was not able to resolve the issue. I canceled the order immediately and after 9 days still have not received the money back on my credit card, so that I cannot buy from a more reputable company. I will NEVER purchase anything for myself or my school through this site again."
"This has to be one of the worst customer experiences that I have EVER had. Their website lists items as "In stock ready to ship" when in fact they are on back order with not ship date known. Then when you call they are very rude and say they will send out in 7 or so days...that never happens. THEN when you call to cancel the order they "promise" it is canceled but cannot send a confirmation email or give a confirmation number. They say to call back the following day to be sure it was canceled...but then tell me it takes 48 hours to cancel the order, makes no sense. I would give this company less than one star if I could. I really don't understand how they are still in buisness."
"This is a instrument rental / debt collection agency. Avoid at all costs. Our credit card expired and rather than contact us for the updated expiration date they sent it to the debt collection arm of the company. Do not use this company"
"We are a private school and applied for terms with this company. We have never had an issue
getting a credit line. However, they took 3 weeks to so-call review our application and then they
never asked us for any further documentation... It was a horrible experience and we would NOT
recommend them to anyone! BEWARE BEWARE BEWARE!"
"I brought in my flute for repairs. They weren’t able to fix that brand, but they cracked my case and wouldn’t give me a new one.
Don’t use them!"
"They sent the wrong cello stating that they would send me the right one within the week. A week later they still have not sent the cello when I call back they state that the cello is on back order and they have no time frame on when it will be stocked. Even the CS rep said to get a return and buy from somewhere else."
"My daughter has been renting to own a French Horn from M&A for her first three years of college. Each year, we have gotten a notice asking if we wanted to pay for the year or by the month (which is about double). We did not get that notice and option this summer as she heads into her senior year of college. When we called, they had already charged us 2 months of monthly payments and the customer service rep. indicated that my daughter did not qualify for the pay at once plan because she is in college (despite the fact that they've given us this for the past 3 years). When my wife asked to speak to a supervisor, a supervisor called and left a message in which the supervisor contradicted himself several times. She called back to ask to speak to a supervisor again and was told that they already tried calling her once and they were not obligated to call again. They were rude and spoke over her. In the end, they wouldn't budge so we are returning the instrument (for which we had over $1000 equity in toward owning) and buying one elsewhere. While the people at the store level have always been good and accomodating, the corporate level is awful."
"I bought 3 vinyls from them, first, there is no clear policy of how long would take them to ship your items, more than one month has passed and I still waiting for my vinyl
"
"I purchased the Yamaha 631g flugelhorn in the Paramus store. Jessica was very helpful and professional
very happy with my Flugelhorn"
"Would not pick up rental from school. I had to drive over an hour away to return the instrument. Which took me 2 extra months after school was out because it is so far out of my way! I was told I had $180 credit to apply towards purchasing but that credit is only good towards the suggested retail value of $430. They sell it in stores for $230. I paid $250 to rent it. Extreme waste of time and money. "
"I am a piano teacher who had been working for this company for about a year. In pandemic I stopped having in person classes , how ever the company kept charging my credit card for sessions that I have never had. Don't trust Music & Art company. this company is thief. and when you ask for refund , they don't give your money back. I am not the only one who have a bad experience with them."
"They have taken a lot of money from me and then tried to get more, then the sent me to collections..."
"We will never shop with this company again! "
"Far too long and too much to write it all here. But in short this company and it’s natzi policy rude abusive authority employees have absolutely no ethics or any kind of sense of what is right and what is wrong. VERY BAD BUSINESS!!!
Will take your money when they aren’t supposed to and make excuses to not own up and refund your money. Then they won’t take any initiative to inform you of their intentions at all or ahead of time and even when there were no voice mails or missed calls from them apparently they think all they have to do to cover their **** is simply just say they tried to contact even though it’s a complete lie they base their reason for not doing the right thing. There needs to be a class action mass law suit against this company!!!!!!!!!!!!!!!!!!!!!!!!!
Fraudulent business warning run away!"
"Don't trust this company. They will continue to charge you after you return your instruments. We've been dealing with monthly multiple charges adding up to over $2,000 from them over the past year. Each time we call to address the situation, they promise it won't occur again, but it continues. They don't keep records or notes, and each time we call to address the situation it's a complete hassle all over again. The wait time is horrible, they find every excuse to hang up or not address the problem. Look at all their other yelp reviews for individual stores and you'll see a pattern of this kind of mal-practice. I've never left a yelp review in my life. But at this point, I'll be blasting every review platform this company is posted on. "